The staff was very pleasant and handled my oil change
left and left on a timely fashion..
left and left on a timely fashion..
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by lgascoigne50
Verified Customer
Verified Customer
Service Price Transparency
So disappointed in this dealership.
We bought a used vehicle from them last summer, and were very happy with the salesman. We were promised free oil changes and state inspections for th
We bought a used vehicle from them last summer, and were very happy with the salesman. We were promised free oil changes and state inspections for the life of the vehicle (and have this on a document in the salesperson's handwriting!) which was part of the $1595.00 "accessories" fee they insisted we pay. The salesman also told us he'd fill up our tank 3 times when we came for oil changes. Yesterday we called to make our first oil change appointment and were told they no longer do the oil changes that were part of our deal. So we were lied to. If you purchase a vehicle from this dealership, which I can no longer recommend, make sure everything they say is spelled out clearly in writing in your contract. I'd get a lawyer, but it's not worth the hassle.
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by jenbean876
Last service I had there to rotate my tires, one of the
technicians lost my wheel lock key.
Was told by the service department that his supervisor wouldn’t accept blame because it had been over 3 months
technicians lost my wheel lock key.
Was told by the service department that his supervisor wouldn’t accept blame because it had been over 3 months since I had my car in. Which aligned with my last service. This dealership is the only one who has serviced my car, tires included. I haven’t even had the car a year.
Either way, I’ll be taking my car elsewhere for service moving forward.
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by mpbfoster08
Verified Customer
Verified Customer
Jan 14, 2026 -
Winchester Mitsubishi responded
Thank you for sharing your feedback. We take situations like this seriously and reviewed your service history carefully.
While we always aim to return every vehicle exactly as it arrived, after reviewing our records, there is no documentation or report from your prior visit indicating a wheel lock key was missing or misplaced at that time. Additionally, when tools or customer items are removed or lost during a service visit, our process requires it to be documented immediately and escalated the same day, which did not occur in this case.
Because more than three months had passed since your last visit and there was no prior record or report of this issue, we’re unable to confirm when or where the wheel lock key went missing.
That said, we absolutely understand your frustration and why this situation is inconvenient. Our service department follows strict procedures to prevent issues like this, and we continuously review our processes to maintain the highest standards of care for our customers’ vehicles.
We appreciate the opportunity to have serviced your vehicle and wish you the best moving forward.
Quick, pleasant service appointment.
Service advisor was very helpful. As things should be. They are trying hard.
Service advisor was very helpful. As things should be. They are trying hard.
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by grandpajer50
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2026 -
Winchester Mitsubishi responded
Thank you for the feedback. We appreciate you recognizing the service advisor’s efforts. Our service team is focused on doing things the right way and continuing to improve the experience for every customer.
Over estimated the costs of repairs items which excludes
in warranty services of new purchases vehicles, Therefore the warranty of contract warranty is worth less
in warranty services of new purchases vehicles, Therefore the warranty of contract warranty is worth less
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by doi13us
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Winchester Mitsubishi responded
Thank you for sharing your feedback. Our warranty coverage is based on the exact terms outlined in the contract at the time of purchase, and we make every effort to clearly explain what is and is not included before any agreement is signed. Repair estimates are provided according to manufacturer guidelines, and warranty services are honored exactly as stated in your paperwork.
If you believe something was represented differently or have questions about a specific repair item, we're happy to review your contract with you and clarify the coverage in detail. Please reach out to us directly so we can address your concerns accurately and ensure you have the correct information regarding your warranty.
Winchester Mitsubishi exceeded expectations—Tarek Maddi
was incredibly knowledgeable, patient, kind and made everything seamless
was incredibly knowledgeable, patient, kind and made everything seamless
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by axelmedina75
Verified Customer
Verified Customer
Other Employees Tagged:
Patrick Driscoll
Sep 22, 2025 -
Winchester Mitsubishi responded
We’re thrilled to hear Tarek made your experience seamless! Thank you for sharing your feedback and for choosing Winchester Mitsubishi—we’re grateful to have you as part of our family.
Oct 25, 2025 -
Winchester Mitsubishi responded
Thank you for sharing your positive experience with us! We are delighted to hear that Tarek provided exceptional service and made your car-buying process effortless. It was a pleasure serving you and we look forward to seeing you again at Winchester Mitsubishi! #customerlove #seamlessprocess
I had the best experience when I bought my Outlander and
Felt like I was family going back for service.
Felt like I was family going back for service.
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by jljmedical
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben Shabib
Oct 25, 2025 -
Winchester Mitsubishi responded
Jljmedical, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
Great communication!
Nice selection of vehicles. Tarek was very knowledgeable and easy to work with.
Nice selection of vehicles. Tarek was very knowledgeable and easy to work with.
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by trobinson23
Verified Customer
Verified Customer
Oct 25, 2025 -
Winchester Mitsubishi responded
Trobinson23, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Winchester Mitsubishi. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great dealer to do business with.
Worked out a deal that worked for me and my payment point on the car I wanted. Tarek was a great guy to work with. Very personable and easy to carry
Worked out a deal that worked for me and my payment point on the car I wanted. Tarek was a great guy to work with. Very personable and easy to carry on a conversation with. Delivered on his promis. Couldn't be happier with my experience.
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by dian0509
Verified Customer
Verified Customer
Oct 25, 2025 -
Winchester Mitsubishi responded
Dian0509, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Winchester Mitsubishi. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
VIP service!
!!!!!! Diamond Club recommended!
Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, yay!
!!!!!! Diamond Club recommended!
Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, yay!
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by antoniobrentini
Verified Customer
Verified Customer
Service Price Transparency
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5 yrs, 4 mos
Arabic
