Katie Johnson

Beware of this dealership! They will sign a contract with you for your trade-in, tell you they will transfer your tags etc.-and charge you for it like any other dealership does They will sign a contract with you for your trade-in, tell you they will transfer your tags etc.-and charge you for it like any other dealership does, except a month later when you call to ask why you haven’t received your transferred registration because your temporary tags have expired, they will demand you pay over $1,600 for “your taxes” before they will transfer your tags because of a “mixup in the paperwork”. (really meaning someone forgot to put in the correct transfer tax or fees according to your State) When you call to speak with the “sales manager” Katie Johnson, about how they can make it right, she will refuse to admit fault and become extremely rude, condescending, and unprofessional before hanging up on you. A very bad way to do business. And a very bad look for someone who is supposed to be in a position of leadership. Quality leadership requires integrity and accountability, not deflection and an overinflated ego. We won’t be doing business with them moving forward and have warned family and friends from doing so as well. I do believe this to be a violation of Virginia Code § 46.2-1530, ‘the signed Buyer's Order must specifically itemize every single tax and fee you are being charged. Once both parties sign that contract and the financing goes through, the price is legally locked. The dealership cannot unilaterally demand more money after the fact just because they forgot a line item.’ More

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I purchased my beautiful 2021 Lexus NX 300 from here. The entire team was awesome. I received a text message and an email stating my car needed service. I brought my vehicle in for oil change tire rotati The entire team was awesome. I received a text message and an email stating my car needed service. I brought my vehicle in for oil change tire rotation received a call when it was time to pick it up. I’m very satisfied with the service I received thank you. More

by zanmyles23 Verified Customer Verified Customer

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Was an awesome experience, my credit needs some help and they pulled through for me, everyone was amazing and Matt went above and beyond, would recommend highly to anyone they pulled through for me, everyone was amazing and Matt went above and beyond, would recommend highly to anyone More

by JHB4G85 Verified Customer Verified Customer

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Great personalities, awesome Service! ! Comfortable waiting area, quick and timely service. Clean bathrooms , Coffee and. Water available, while you wait. ! Comfortable waiting area, quick and timely service. Clean bathrooms , Coffee and. Water available, while you wait. More

by pamulajacksonrealtor Verified Customer Verified Customer

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I purchased a 2024 Kia Carnival LX from this dealership and had a very positive experience initially. The sales team was responsive and even delivered the vehicle to my home about an hour away, which I app and had a very positive experience initially. The sales team was responsive and even delivered the vehicle to my home about an hour away, which I appreciated. However, the experience quickly became frustrating once it came time to finalize the paperwork. When the vehicle was delivered and I sat down to sign the documents, I discovered that multiple items were incorrect, including my name being spelled incorrectly throughout the paperwork. Because of this, the documents had to be corrected, overnighted to me, and sent back again, which unnecessarily delayed the process. I had also clearly requested that my existing license plates be transferred to the new vehicle, but this was not done until I followed up multiple times. It ultimately took several weeks to get this resolved. More recently, I’ve been dealing with issues with the vehicle’s doors and simply asked if their service department could take a look and help determine whether the issue would be covered under warranty. I was not asking them to take responsibility for the problem, only for assistance from their service team. Unfortunately, communication has since stopped and I have not received a response. The sales experience started off well, but the errors with the paperwork, the delays in handling the plate transfer, and the lack of follow-up when issues arose have been very disappointing. Customer service should not end once the sale is completed. More

by Milly Verified Customer Verified Customer

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VIP service! !!!!!! Diamond Club recommended! Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, yay! !!!!!! Diamond Club recommended! Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, yay! More

by antoniobrentini Verified Customer Verified Customer

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The dealership is very clean and all staff and salesman are very nice and pleasant are very nice and pleasant More

by gunderbarbara3 Verified Customer Verified Customer

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Good service good overall experience Tarek the carsalesmen went above and beyond to get me in a suv would recommend to everyone carsalesmen went above and beyond to get me in a suv would recommend to everyone More

by bige1546 Verified Customer Verified Customer

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I drive from Nova to get my vehicle serviced here, quality work and excellent customer service. This is our third vehicle purchased from Winchester Mitsubishi. Lifetime warranty and free oil changes a quality work and excellent customer service. This is our third vehicle purchased from Winchester Mitsubishi. Lifetime warranty and free oil changes and state inspection. Ask for Ben. More

by Hass Verified Customer Verified Customer

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Terrible dealership! !!! Your staff lied about almost everything from the beginning. Bait and switch tactics during the sales process. Horrible!!! !!! Your staff lied about almost everything from the beginning. Bait and switch tactics during the sales process. Horrible!!! More

by angel.4us Verified Customer Verified Customer

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