Tarek Madi

Winchester Mitsubishi responded

Thank you for sharing your feedback. We take situations like this seriously and reviewed your service history carefully. While we always aim to return every vehicle exactly as it arrived, after reviewing our records, there is no documentation or report from your prior visit indicating a wheel lock key was missing or misplaced at that time. Additionally, when tools or customer items are removed or lost during a service visit, our process requires it to be documented immediately and escalated the same day, which did not occur in this case. Because more than three months had passed since your last visit and there was no prior record or report of this issue, we’re unable to confirm when or where the wheel lock key went missing. That said, we absolutely understand your frustration and why this situation is inconvenient. Our service department follows strict procedures to prevent issues like this, and we continuously review our processes to maintain the highest standards of care for our customers’ vehicles. We appreciate the opportunity to have serviced your vehicle and wish you the best moving forward.

Winchester Mitsubishi responded

Thank you for the feedback. We appreciate you recognizing the service advisor’s efforts. Our service team is focused on doing things the right way and continuing to improve the experience for every customer.

Winchester Mitsubishi responded

Thank you for sharing your feedback. Our warranty coverage is based on the exact terms outlined in the contract at the time of purchase, and we make every effort to clearly explain what is and is not included before any agreement is signed. Repair estimates are provided according to manufacturer guidelines, and warranty services are honored exactly as stated in your paperwork. If you believe something was represented differently or have questions about a specific repair item, we're happy to review your contract with you and clarify the coverage in detail. Please reach out to us directly so we can address your concerns accurately and ensure you have the correct information regarding your warranty.

Winchester Mitsubishi responded

We’re thrilled to hear Tarek made your experience seamless! Thank you for sharing your feedback and for choosing Winchester Mitsubishi—we’re grateful to have you as part of our family.

Winchester Mitsubishi responded

Trobinson23, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Winchester Mitsubishi. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Winchester Mitsubishi responded

Jljmedical, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!

Winchester Mitsubishi responded

Dian0509, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Winchester Mitsubishi. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!