Aaron Ford of Lake Elsinore

Friendly, fast service dept. Fresh donuts and great coffee. Excellent communication. Glad I chose this dealership. Fresh donuts and great coffee. Excellent communication. Glad I chose this dealership. More

Jasmine was fantastic to work with made it so easy for us to have both cars serviced with your pickup and drop off service. Was absolutely fantastic 👍👍👍👍👍 to have both cars serviced with your pickup and drop off service. Was absolutely fantastic 👍👍👍👍👍 More

I recently purchased a 2025 Ford Maverick from Aaron Ford of Lake Elsinore and this was, without question, one of the worst vehicle purchasing experiences I’ve ever had. Here are the facts: 1. Vehicle of Lake Elsinore and this was, without question, one of the worst vehicle purchasing experiences I’ve ever had. Here are the facts: 1. Vehicle was not even functional during test drive Despite completing most of the process online, I arrived to find the truck with a dead battery. The salesperson, Bill, was actively trying to charge it when I got there. During the test drive, multiple systems did not work — including the infotainment system and windows. On top of that, the truck was filthy inside and out. I was told it hadn’t been driven in “2 weeks,” then later told it had actually been sitting for 37 days. 2. Post-purchase condition was unacceptable After leaving the dealership, it became clear the truck had not been properly prepped at all: * Interior and exterior were still dirty * Oil was visibly degraded/oxidized from sitting * Tire pressure was at 28 PSI cold (underinflated) * Alignment was off I contacted Bill and was assured multiple times that the truck would receive: * A full detail (inside and out) * A proper PDI (Pre-Delivery Inspection) * Oil change 3. Returned vehicle still not corrected After keeping my truck for 24 hours, I got it back and: * The truck was still not clean * Oil was changed (finally) * Tire pressure was now overinflated to 42 PSI cold * Alignment seems slightly improved * Now I’m getting a windshield washer fluid warning, despite fluid being present So somehow, after a “service correction,” I ended up with new issues introduced. 4. Communication has been completely unacceptable * Calls to the dealership go unanswered * Voicemail box is full (you literally cannot leave a message) * Manager (Thomas) did not answer calls * Responded to text saying he would call in 20 minutes, never did * Follow-up resulted in “I’m off, I’ll handle it tomorrow” * No call the next day as promised At this point, the issue is no longer just the vehicle, it’s the complete lack of professionalism, accountability, and follow-through. This experience shows a complete breakdown in: * Vehicle preparation standards * Basic service quality * Customer communication Buying a brand new vehicle should not feel like taking delivery of something neglected and poorly handled. I will be escalating this directly to Ford Motor Company and documenting the entire experience. If you’re considering purchasing from this dealership, I strongly recommend thinking twice, or at minimum, inspect everything thoroughly before you sign anything. Don't listen to Thomas as this dude's a joke and will not do what he says he's going to do. More

Anetcy, my service writer was friendly, professional, and thorough. The technician was able to make the repair and I left Arron Ford satisfied. thorough. The technician was able to make the repair and I left Arron Ford satisfied. More

Raidel was courteous and kept me informed of what my vehicle needed to run well. vehicle needed to run well. More

Very efficient Jasmine helped me out right away, I was in and out without a problem. in and out without a problem. More

Best experience I have had with a service advisor, jasmine was friendly knowledgeable and kept me informed on my vehicle. Look forward to working with her in in the future. jasmine was friendly knowledgeable and kept me informed on my vehicle. Look forward to working with her in in the future. More

She was pleasent to Work with. However the Service was not performed as I would expect. Tire pressure was to be checked and was not. Tire pressure at the front was 56,57 in the fro However the Service was not performed as I would expect. Tire pressure was to be checked and was not. Tire pressure at the front was 56,57 in the front. The back was 51,53 recommended pressure is 64 from the manufacturer. More

I WAS TOTALLY OVERWHELMED WITH UPSELLS AND THEN ANOTHER SET OF UPSELLS FROM MECHANIC. MECHANIC SUGGESTED 220.00 FOR TIRE ROTATION, AS LUGNUTS WERE IMPOSSIBLE TO GET OFF, NEEDING ALL NEW ONES. I TOOK THE CA SET OF UPSELLS FROM MECHANIC. MECHANIC SUGGESTED 220.00 FOR TIRE ROTATION, AS LUGNUTS WERE IMPOSSIBLE TO GET OFF, NEEDING ALL NEW ONES. I TOOK THE CAR BACK TO AMERICAS TIRE COMPANY, WHERE THEY HAD NO PROBLEM. ALSO MENTIONED BRAKE PADS WERE OK AFTER MECHANIC SUGGESTED PADS FOR 506.83. ALSO RECOMMENDED A BRAKE FLUSH WHICH WAS DONE LAST OIL CHANGE. I FEEL LIKE OLD LADIES ARE AN EASY MARK. More

Morgan was amazing at diagnosing the problem my vehicle had, ordering the parts, and fixing the issue with a quick turnaround. Another Ford dealership had my vehicle for two weeks and couldn't (wouldn't) a had, ordering the parts, and fixing the issue with a quick turnaround. Another Ford dealership had my vehicle for two weeks and couldn't (wouldn't) address the concern. More