Taylor Carter | Page 2

Everyone at the dealership was friendly and helpful. Kevin Sproul was particularly humble and knowledgeable. Kevin Sproul was particularly humble and knowledgeable. More

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I have to admit to being very puzzled about how to accurately review my experience with San Tan Hyundai as everyone was very friendly, not pushy and we LOVE our new car which we thought was a good dea accurately review my experience with San Tan Hyundai as everyone was very friendly, not pushy and we LOVE our new car which we thought was a good deal. Plus the finance department was the best we’ve ever worked with: special shout-out out to Taylor Carter! The details: My original dealings with San Tan Hyundai started via Costco Auto, which I had hoped would eliminate the evasiveness so prevalent when buying a car. However, I could not get a clear answer from our assigned rep so I started looking elsewhere. Weeks later I dropped by in person to see if I could start fresh, which I did and placed a $1K deposit on a 2023 Tucson scheduled for arrival 4 weeks later. Unfortunately, during this time (and afterwards), I found our sales rep, while very personable and knowledgeable about the car, did not have the best communication skills as I had requests/questions answered evasively or incorrectly and I had multiple emails/texts never (or only partially) responded too. But finally the big day arrives and upon receiving his email that he had, “our keys in hand and it was ready to go” we eagerly headed to the dealership – only to find our new Tucson filthy, with shoe polish writing on the windshield, mats & cargo cover uninstalled and on empty – WHAT A DISAPPOINTMENT! Astonishingly, we were told it is San Tan’s policy to not wash & prep a vehicle until the buyer is physically on-site. xxx? Several days later, our rep asked for a 5 Star Review, and to be given the opportunity to “allow us to correct where we fell short “. Problem is, I’d already completed the review 2 days earlier. I told him it was too late, and that I would not be giving a 5 star review. To which he never replied, nor did he answer any of my subsequent emails regarding other matters. After completing Hyundai’s review, I did hear back from them. They said San Tan would be contacting me, but they didn’t. I heard back from Hyundai one more time but never heard from San Tan. The odd thing about the crickets chirping from San Tan is my reviews were much like this one: I’m simply pointing out what they could have done better. “Don’t worry if you don’t want to listen to your customers as your competitors will do it for you.” More

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Boought car at this ArIzona dealership for shipment to Florida. Couldn’t have gone better. Thomas Anderson guided me through the whole process. Friendly, courteous and professional, as were his co-workers Florida. Couldn’t have gone better. Thomas Anderson guided me through the whole process. Friendly, courteous and professional, as were his co-workers, Taylor Carter and Greg Wolf. All car dealerships should give the kind of service these guys offer. Again, couldn’t be happier !!!!!! More

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Jack was very pleasant to work with. He put no pressure on me to purchase all those multiple options for my Ioniq 6, which is the behavior I wanted from him. If he had attempted to put He put no pressure on me to purchase all those multiple options for my Ioniq 6, which is the behavior I wanted from him. If he had attempted to put pressure, he would have failed with me because I systematically refuse to let anyone manipulate me. He also did something that not very many people do, which was to show up at work for 3 hours to sell me the car though he was actually on vacation that day. To see him put others' needs ahead of his personal needs like that is remarkable. He went through the whole process with me in the most enjoyable way. Thank you, Jack! More

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I appreciate it no pressure I thought the staff was very friendly can you do a good job had to go back-and-forth a lot to his managers but he came through with what I offered to buy the Santa Fe friendly can you do a good job had to go back-and-forth a lot to his managers but he came through with what I offered to buy the Santa Fe More

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Service Always fast, friendly and excellent service! Waiting area is well organized, clean. Notifications are on point as are all staff members!Keep up the go Always fast, friendly and excellent service! Waiting area is well organized, clean. Notifications are on point as are all staff members!Keep up the good work! More

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Easy, no hassle Very easy car buying experience. They were well-stocked with inventory and our salesperson, Taylor, was a really nice guy, and polite, too. I was happ Very easy car buying experience. They were well-stocked with inventory and our salesperson, Taylor, was a really nice guy, and polite, too. I was happy to give him the sale. He explained everything well and was patient with us as we decided between two models. We got a fair deal for our trade, and I am thrilled with my new Santa Fe Sport. More

by bibliozona Verified Customer Verified Customer

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True Service Department Ivan was amazing. Efficient and professional. Got me in and out quickly for my oil change. Every time I come in it is the same quality effort. Ivan was amazing. Efficient and professional. Got me in and out quickly for my oil change. Every time I come in it is the same quality effort. More

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Great experience no hassle This has to be one of the best car buying experiences I have had. My salesman Taylor was a pleasure to work with and very knowledgeable about the vehi This has to be one of the best car buying experiences I have had. My salesman Taylor was a pleasure to work with and very knowledgeable about the vehicle I was interested in. I did not feel pressured and I was happy with the purchase price. I enjoyed the fact that I did not have to spend my whole day at the dealership. I came in and two and a half hours later I was driving away with my new car. More

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Excellent Service1 This was my first experience with a Hyundai dealership. I was impressed with the service I received from the moment I got there. My questions were a This was my first experience with a Hyundai dealership. I was impressed with the service I received from the moment I got there. My questions were answered and the vehicle ended up being exactly what I was looking for. I would recommend San Tan Hyundai to family and friends. The process of buying a vehicle was less stressful than I expected because of the great service rendered on my behalf. Thank you Taylor and Kyle and all others who made the experience a great one. I love my new car and glad all went well! More

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