Taylor Sumser | Page 17

They are courteous and informative. Called and asked about additional services recommended but not imperative to have. Delivered vehicle as stated along with a car wash. about additional services recommended but not imperative to have. Delivered vehicle as stated along with a car wash. More

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Friday July 16 we had to get up early (4:00am!) to drive to New Jersey to the Mercer park for me (Jeff Wubbenhorst) to pick up my materials by 6:30pm for the New Jersey Triathlon I would be running with my to New Jersey to the Mercer park for me (Jeff Wubbenhorst) to pick up my materials by 6:30pm for the New Jersey Triathlon I would be running with my son who lives in Red Bank the following day. Without materials, I wouldn't be able to compete.But when we tried to start our car, it was dead. We tried jump starting it thinking it was the battery, but we couldn't jump start it. We called roadside assistance, who confirmed it wasn't the battery, it was the starter. He also said that no car repair place would be open until 8 or so, and even then they had a shortage of mechanics and parts, so it could take weeks to get our car fixed! Thankfully, our prayers were answered when the mechanic said that because our car was a manual transmission vehicle, if we turned on the ignition and let out the clutch rolling down the inclined driveway, we could get the engine going. The only catch was that we couldn't stop the engine for anything! So we traveled from South Bend to New Jersey, and called Bridgewater Kia late in the afternoon. We got Mike in parts who told us they could order the part in four days. We then spoke to Taylor, who heard our story and said that even though they were booked for two weeks in service, given the urgency of our situation, he would get our car fixed up as soon as the part came in. And he did! We just picked it up today (Wednesday July 21), and it runs great, plus they washed it and vacuumed it to boot. One of the best automotive customer service experiences ever. Kudos to Taylor in service and Mike in parts! More

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Took my car in for service and they took my car in right away. Kept me updated on service status and no surprises. Taylor (service mgr) was great. away. Kept me updated on service status and no surprises. Taylor (service mgr) was great. More

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Friendly staff and was grateful they gave me a loner since they had the car for 3 days. They addressed all my concerns and also performed the recalls which I did not know the car had any. since they had the car for 3 days. They addressed all my concerns and also performed the recalls which I did not know the car had any. More

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