Ted Bouchard | Page 2

A TRUE Cadillac experience! I loved my 2012 CTS and wanted a new 2014. I new exactly what I wanted.....and what I didn't want. I did not want pressure or constant phone calls fro I loved my 2012 CTS and wanted a new 2014. I new exactly what I wanted.....and what I didn't want. I did not want pressure or constant phone calls from sales people. I researched online and wanted only email discussions as I zeroed in on my target price (and trade). I was working with 5 dealerships and only Andrea was able to keep up with my requests and RESPECT that I did not want to get any calls. Beyond that, she got me to the exact number that I needed to make the deal work. No BS. Her almost immediate responses, every time set her apart from all of the others (and I made her work!). When I drove the 45 minutes from NH to see the car and complete the deal, she met me and seamlessly helped me transition to Ted for the wrap up. Ted continued to respect my time and got me through the paper quickly. Frank handled my nitpicking on the value of the tradein like a champ and got me across the finish line. Stephanie brought me through the financing and business details......even sending me off with a foolproof note reminding me of my final to do list. When I came back to pick up my new car, this same group made it as comfortable, quick, and thorough as I hoped it would be. Seriously, this was easy and expertly executed by this team! More

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Great experience!!! I wanted to share my experience at Herb Chambers Cadillac in Lynnfield. I had been looking for a preowned SUV for quite some time. I told my Salespe I wanted to share my experience at Herb Chambers Cadillac in Lynnfield. I had been looking for a preowned SUV for quite some time. I told my Salesperson, Ted Bouchard, what I was looking for in a used SUV. Ted called me and told me he found me the perfect SUV. My entire experience from the test drive of the GMC Yukon to the purchase of my SUV was great! The entire Herb Chamber’s dealership staff was great! Frank, Jon, and Sal were awesome! Stephanie in financing was extremely helpful. My past experience buying a car had been less than pleasant. Ted Bouchard and the entire team at Cadillac in Lynnfield not only found the right car for me, but made the entire experience a pleasure. I would highly recommend my salesperson, Ted Bouchard, and the entire dealership team at Herb Chambers Cadillac if you are in the market to purchase a car or SUV. More

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I recently purchased a Cadillac at your dealership and the purchased went very smoothly. My salesman Ted was very helpful and informative about the vehicle. Frank treated me fairly with my trade in value. the purchased went very smoothly. My salesman Ted was very helpful and informative about the vehicle. Frank treated me fairly with my trade in value. Stephanie was informative on the financial aspects of my purchase. Overall it was a very positive experience and I would recommend your dealership to family and fiends It was a stress free and felt like I was treated with respect Joe F . More

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I cannot thank the sales/finance team enough for everything they did for me and my husband during the lease of my new 2013 Escalade. Ted is a true professional and provided exceptional customer serv everything they did for me and my husband during the lease of my new 2013 Escalade. Ted is a true professional and provided exceptional customer service throughout the entire process. He went above and beyond, even after I picked up the vehicle (e.g., calling me/sending e-mails to check in and ensure that I'm satisfied with the purchase). He is by far the best car salesman I have ever met and worked with, and felt comfortable buying a vehicle from, and I highly recommend him. Arthur also provided great customer service upon pick up of my vehicle and took the time to go through every feature to ensure I was comfortable with it before driving off the lot. His patience and knowledge of the vehicle were appreciated. Stephanie was also fantastic; she was very customer oriented, thorough, and kind throughout the entire process. Again, I cannot thank the team and their managers for everything they did throughout my new leasing experience. I would highly recommend Herb Chambers Cadillac to all of my family and friends - the customer service is by far first in class. More

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My wife and I were looking to lease for the first time, and trade in what was my current vehicle. I was greeted by Ted Bouchard. He was extremely friendly, and down to earth; yet professional, and genuine. and trade in what was my current vehicle. I was greeted by Ted Bouchard. He was extremely friendly, and down to earth; yet professional, and genuine. He immediately made me feel comfortable, he also was very knowledgeable and was not overly pushy, easily the best car salesman I've dealt with. We also had our two year old son with us which could've turned into a nightmare. But Ted was so great and patient and even gave my son ice cream and a teddy bear. I truly cant say enough about him, from the beginning to the end of the trip to the dealership. I also dealt with Frank Gambone, the sales manager while making a deal on the vehicle (2013 Cadillac ATS4). He was also very friendly and professional, and seemed to genuinely want to help my family get into a new Cadillac. Like any car dealership you go to, you have to work on numbers to get where you want to be and do a little back and fourth, but this was also done very fairly, and again, I felt as though both Ted and Frank were genuinely trying to get me where I wanted to be to get a car. Needless to say, we ended up getting a great deal on the vehicle, and they definitely gave me more than a fair price for my trade in. Finally, I met with Stephanie Killian to finalize the paperwork and the deal. She was outstanding with handling my son running around her office while she was trying to finish our paperwork, she got everything together for us very quickly and was extremely efficient at what she does. She was also a complete pleasure to deal with, and did exactly what we asked for. A final word on the floor staff, all of them greeted my family warmly and kind...and again, offered to help us with anything we needed even though they weren't the people involved in our purchase, great staff all around and great atmosphere, professional, down to earth people which is what the majority of people look for when purchasing a car. I'll conclude by saying this was by far the best experience my wife or I have ever had at any car dealership. I was completely impressed in every aspect and would highly recommend anyone looking for a Cadillac to not even bother with another dealership. You will not only get a good deal here, but more importantly a great overall experience. Top notch. More

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'Purchased a new 2012 Cadillac SRX (luxury trim, no nav) in late July 2012, and couldn't be happier. Salesman Ted Bouchard was friendly and well-informed. He took tons of time on our two test drives showin in late July 2012, and couldn't be happier. Salesman Ted Bouchard was friendly and well-informed. He took tons of time on our two test drives showing us all the features of the car. He noted the human interface convenience of the "directions and connections" OnStar service that justified us eliminating navigation and reducing our purchase price. At pick-up time he introduced us to the service procedure (important to get a good service department since the car comes with 4 years of free maintenance), he spent an hour going through the car's features again, and he pre-registered us for the OnStar service and initiated their welcome phone call. He also handled the vehicle inspection and registration seamlessly in two days after the pick-up. Sales Manager Corey Upton was gregarious and has a great sense of humor; and we struck a great deal with minimal haggling (aided by the ability to leverage a $2000 manufacturer rebate). Business Manager Stephanie Killian handled the voluminous paperwork cleanly, and was able to get us a really low rate on the portion of the purchase price that we financed. I even like the fact that Herb Chambers himself visits each of his dealerships monthly; I think it really keeps them on their toes. All this good service wouldn't mean much if the car wasn't any good, but we are in love with the SRX. It drives better, looks sharper (inside and out), has more creature features, and is less expensive than the Lexus RX, Volvo XC60, and the Lincoln MKX to which we compared it. Based on our sales experience, I would absolutely recommend Herb Chambers Cadillac Danvers to anyone in the area. More

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This dealership made my car buying experience painless. They worked with me to find the best finance options, appreciated my trade in and were helpful witout any pressure... overall a pleasant painless exp They worked with me to find the best finance options, appreciated my trade in and were helpful witout any pressure... overall a pleasant painless experience. Sales staff were knowledgeable on the products available and went out of thier way to get me the model I wanted. More

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