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Ted Roesner
Ted Roesner at Napleton Chevrolet St. Charles

Ted Roesner

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

4.7
26 Reviews

I started in this business as a junior in high school on a work program in 1977, about the time the metric system was introduced to American cars. That's a few years short of half a century of experience, most of which was as a master technician. I have been a service advisor for several years now. Having a master technician background helps tremendously with guidance for your vehicle's service needs!

4.7

26 Reviews

Write a Review

Dealership Experience

3 yrs, 2 mos

Industry Experience

48 yrs, 4 mos

26 Reviews of Ted Roesner

November 22, 2025

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Employee Rating

Thought I had a technical problem with the display, but the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my inept More

by thirdover4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Nov 24, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing this wonderful feedback! We’re glad you received such knowledgeable service from our team, and we hope to welcome you back to Napleton Chevrolet St. Charles next time.

November 20, 2025

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Employee Rating

Unfortunately my tire rotation and tire repair did not go well at all. It took 3 trips to get my tire fixed. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Briant

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Nov 20, 2025

Napleton Chevrolet St. Charles responded

Matt, I'm really sorry to hear about the trouble you experienced with your tire repair and rotation. That's certainly not the level of service we aim to provide, and I can understand why you'd be frustrated after three trips. We'd like to learn more about what happened so that we can ensure it doesn't happen again. Please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles

November 14, 2025

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Great customer service from sales and service department. Came in for first oil Change since purchasing vehicle last December. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael De Paolo

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Nov 17, 2025

Napleton Chevrolet St. Charles responded

Hi Susan, thank you for choosing Napleton Chevrolet St. Charles and for sharing your support of our team! It means a lot to us and we hope to see you again down the road!

November 11, 2025

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Employee Rating

Ted was very professional and helpful, it was a seamless service visit. Thank you so much Ted. More

by RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2025

Napleton Chevrolet St. Charles responded

Thank you for reviewing Napleton Chevrolet St. Charles! It was so kind of you to share your experience with Ted.

October 22, 2025

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Very knowledgeable and friendly staff; good communication; works to find and fix the problem; cost efficient More

by Jarzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Oct 22, 2025

Napleton Chevrolet St. Charles responded

Your feedback means a lot! Thanks for sharing your experience with our team at Napleton Chevrolet St. Charles. We hope to see you back!

October 01, 2025

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Employee Rating

I couldn't get an appointment using their website, but the scheduling department was happy to help on the phone. The oil change and free tire rotation went smoothly with no surprises. Their waiting room w More

by megavolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Oct 02, 2025

Napleton Chevrolet St. Charles responded

Thank you for your positive feedback! We're glad our scheduling team could assist you over the phone, and that your visit went smoothly. We hope to see you back at Napleton Chevrolet St. Charles!

September 29, 2025

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Employee Rating

They had my vehicle for over 2. 5 months and I felt they overcharged me More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Briant

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Oct 01, 2025

Napleton Chevrolet St. Charles responded

Troy, we are very sorry for the delay in returning your vehicle, and that you felt overcharged. We would be happy to discuss your concerns to ensure you feel confident in our services moving forward. Please reach out to directly stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles. Thank you.

September 27, 2025

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Employee Rating

Bill and Ted were honest and the car was ready when promised. Overall service was outstanding More

by Fv82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Sep 29, 2025

Napleton Chevrolet St. Charles responded

We are glad to hear that Bill and Ted made a great team. Thank you for trusting Napleton Chevrolet St. Charles with your automotive needs!

September 17, 2025

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Employee Rating

Great job great people was very happy with my service Will definitely be bringing my car back on a regular basis More

by sher718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant , Louis Gutierrez

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Sep 18, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your review with us! It means a lot to the team at Napleton Chevrolet St. Charles Service Center! Have a blessed day!

September 13, 2025

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Employee Rating

The dealership was wonderful, very clean and friendly staff. Enjoyed the complimentary car wash. Thank you Ted for a wonderful visit. More

by CJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 15, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your positive feedback, CJW! We're glad Ted and the team made your visit enjoyable. We look forward to seeing you next time at Napleton Chevrolet St. Charles!

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