Ted Weinsziehr | Page 6

I dropped my truck there to have them install a tonneau cover. The service advisor was professional and they did the work in the time frame they quoted. cover. The service advisor was professional and they did the work in the time frame they quoted. More

by FRANKNELSON0 Verified Customer Verified Customer

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I am forever happy with my GMC Yukon. My experience has never been this easy they were patient and the picture of the vehicle that I was purchasing is beautiful and I am happy like a chil My experience has never been this easy they were patient and the picture of the vehicle that I was purchasing is beautiful and I am happy like a child on Christmas. They were understanding and they never stopped talking to me. They called me morning and night even text even called after I purchased a vehicle. I will recommend them to my friends and my family. I am proud to be driving what I thought would only be in my dreams. I am forever Grateful More

by pamwynn60 Verified Customer Verified Customer

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I’m extremely satisfied with the customer service and care I receive from Jim Ellis Buick/GMC. The entire team from sales, service, and parts are top notch and goes beyond your expectations. care I receive from Jim Ellis Buick/GMC. The entire team from sales, service, and parts are top notch and goes beyond your expectations. More

by YANKEEFAN4674 Verified Customer Verified Customer

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Presentable and professional. ...clean too. Very informative with up-to-date status And complete communication ...clean too. Very informative with up-to-date status And complete communication More

by crnstan Verified Customer Verified Customer

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I bought my car from this dealer and have been coming to the service dept for 10 years. They said I needed a new transmission for $6,700 and a new actuator for my ac for $2,000. I took the car to another ve the service dept for 10 years. They said I needed a new transmission for $6,700 and a new actuator for my ac for $2,000. I took the car to another very reputable shop and they put additives in my transmission and added coolant to my ac. All for a few hundred dollars. Car is working great! More

by CVDESIGNS Verified Customer Verified Customer

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Got my car serviced for the problems that I had. As soon as I pulled off of the premises in traffic my service engine light came on, while I was in traffic. Gave them a call and they tried to set up As soon as I pulled off of the premises in traffic my service engine light came on, while I was in traffic. Gave them a call and they tried to set up another appointment. Instead of telling me to bring it back in to see why the engine light came on. Car is running OK but I need that service light to get handled asap. More

by booda0427 Verified Customer Verified Customer

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Service Manager/Dillon and the staff, took excellent care of our Gabby/2018 Sierra SLT. We called and explained what was happening and we were scheduled for the next available appt. Great and friendly staff of our Gabby/2018 Sierra SLT. We called and explained what was happening and we were scheduled for the next available appt. Great and friendly staff. I lost my job January 2023 but hoping 2024 will end with Gabby IV. Thanks again Jim Ellis! More

by BLKPEPPER66 Verified Customer Verified Customer

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All was well except i was not aware I had to get out my car and go inside. The other dealer come out to my car. I waited in my car until another car pulled up and driver went inside, so I followed. Wish car and go inside. The other dealer come out to my car. I waited in my car until another car pulled up and driver went inside, so I followed. Wish they had waive me to come in. More

by F_A_TITUS Verified Customer Verified Customer

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Tienen un excelente servicio los vendedores, los que hacen el financiamiento son muy buenos en lo que hacen gracias por su ayuda en encontrar mi pick up hacen el financiamiento son muy buenos en lo que hacen gracias por su ayuda en encontrar mi pick up More

by Salvador Verified Customer Verified Customer

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Having your vehicle break down is a very frustrating and difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon b difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon broke down. I explained this to Tim early Saturday morning (July 22, 2023) as we were being dropped off by AAA with our broken vehicle. He committed to performing a diagnostic and providing more details by Monday or Tuesday of the following week. This was totally fine with me as we were flying to Vegas and wouldn't arrive back to the Atlanta area until Thursday evening. On Tuesday evening, I had not heard from Tim at all so, I called to check status. I was told Tim was the only service advisor working that week and he would need to call me back. By Thursday, there was still no response from Jim Ellis GMC so, I just booked a flight from Vegas directly back to Jacksonville as I didn't have a way home. I was finally able to reach Tim Thursday morning upon returning to Jacksonville. He explained how extremely busy they've been and how he only has one transmission tech; however, he would get a diagnosis to me by the end of day. This was the only poor commitment kept. Tim called later in the day to inform me I needed a transmission valve (of some sorts) and cost would be $2600. I was less than 1000 miles outside the extended warranty. At that time, I didn't confirm if I wanted work completed, I told him to allow me to do some research and I would call back. Of course, I tried to call back the same day to confirm I would allow the work to be done. I left a message on Tim's voicemail and also texted their text messaging system. NO RESPONSE! On, Monday, July 31, 2023, I called back to confirm if the work was being completed and parts ordered. He confirmed it was in progress. On Tuesday, August 1, 2023, Tim called to advise my entire transmission needed to be replaced and cost would be $6700. My vehicle was not ready for pickup until Thursday, August 3, 2023. We then made arrangements to travel back to GA on the following Monday. The communication throughout this 2 week process was horrible! I DO NOT recommend this company at all. If I could rate 0 stars, I absolutely would. I feel like the misdiagnosis or change in diagnosis was done with malice after I called to request a supervisor. A supervisor never called me back by the way. Do better Jim Ellis! I work with my service advisor in Jacksonville and have never had these kinds of issues. More

by perkesia1 Verified Customer Verified Customer

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