Teresa Foster | Page 13

Love my new 2020 Sonata! My husband and I decided to drive into the dealership on Saturday, and we ended up test driving one of the new Sonatas. This is my 4th Hyundai, and I My husband and I decided to drive into the dealership on Saturday, and we ended up test driving one of the new Sonatas. This is my 4th Hyundai, and I've loved them all. I think, for the price, they are a nice looking vehicle, perform well, and they are reliable. The only Hyundai I had a any issues with was my Hybrid Sonata. Dan worked with me to get my payment down, and he worked with the manager, who assisted with additional money for my trade. Thanks again for everything! More

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On Saturday 8/8 my husband and I visited Ideal Hyundai in Frederick, MD. We live in PA and had visited other dealers in PA, this was our first MD experience. We were worried going out of state to make this p Frederick, MD. We live in PA and had visited other dealers in PA, this was our first MD experience. We were worried going out of state to make this purchase but everyone was knowledgeable on what all we would need to do/know for the purchase. Overall we are extremely satisfied with our experience, our sales woman Brionna Thrower was a pleasure to deal with the whole time. We were a little late to our appointment, and she didn’t make us feel bad about it or dismiss us because of it at all. We were torn between models and she helped give us information to decide between the Elantra and the Sonata. She let us test drive a few vehicles. She was not a typical pushy sales person but was very informed and easy to talk to and made us feel comfortable from the beginning. It was my first time buying a new car so I was a little nervous going in but was able to relax with her. The sales experience I would rate a 5/5. We decided to make the purchase on the 2020 Sonata SEL, her manager was also very friendly also and helped get us a good deal, I believe his name was Mike. When we got to the financing part of the deal we worked with Teresa and she was extremely friendly. She was very nice to work with as well. The only reason I am rating that part of the experience a 4/5 is because I didn’t love the way the information was presented to us. We were immediately presented with what all the extra add on and warranties were and what the costs were for all of those things, but had to ask about what our monthly payments without those extras would even be, what our rate was and who owned the loan. She was negotiable and answered all of our questions, but I am not sure why we didn’t start at the basics and walk us through the pricing instead of jumping right into what else we can get. This might not have even been her fault but it just felt like this major part of the financing piece was glossed over. Overall we had a great experience though and everyone was extremely friendly and we will be taking our car there for service in the future. I would highly recommend Brionna as a saleswoman to anyone looking for a new vehicle! More

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For me buying a car is one of the most stressful things to do. This last go round was no different. Bait/switch games at every turn...up and down the east coast!! So...Robert Ocasio, Ideal Hyundai in to do. This last go round was no different. Bait/switch games at every turn...up and down the east coast!! So...Robert Ocasio, Ideal Hyundai in Frederick, has EARNED a shout out from me! From the get go Robert respected my NO GAMES policy and saw that I had done my homework. He presented me with a best and final and a deal was sealed. He apparently passed my policy on to the finance office, because that was the quickest and most efficient car purchase I've ever made. I'm very appreciative!! I highly recommend Mr. Ocasio!! More

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Rick Nelson was a very helpful at Hyundai Sonata ideal Hyundai Sonata you got the ideal car for me and went Far and Beyond thanks Hyundai Sonata you got the ideal car for me and went Far and Beyond thanks More

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We had a fun and fantastic experience buying our 2 vehicles from Ideal. Rob is a very knowledgeable and fun salesman to work with. After several weeks of car shopping, Rob and Mike made our car buying vehicles from Ideal. Rob is a very knowledgeable and fun salesman to work with. After several weeks of car shopping, Rob and Mike made our car buying decision an easy experience. We feel that we got an exceptional value and was offered a high level of customer service. We highly recommend going to Ideal and seeing Rob if you're in the market for a new or slightly used vehicle. More

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Salesman WAS very nice during lease process,credit lady very nice,took way to long for car to be detailed.car not same as old. very nice,took way to long for car to be detailed.car not same as old. More

by marge0972 Verified Customer Verified Customer

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Dan was straight forward, helpful, and followed through with his promise to beat the deal of another Hyundai dealer. Followed up after the sale and was very helpful with answering questions and extended as with his promise to beat the deal of another Hyundai dealer. Followed up after the sale and was very helpful with answering questions and extended assistance for any future ones if they are to arise. I’ve purchased four new Hyundai vehicles from another dealer in the last ten years but after our experience with Ideal we will be back in the future. Thank you! More

by HSHERLOCKED24 Verified Customer Verified Customer

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I had the pleasure of dealing with Rick Nelson at Ideal Hyundai. What a smooth and easy transaction. Had a few minor issues on the car, Rick made sure it was all good. Thanks again! Hyundai. What a smooth and easy transaction. Had a few minor issues on the car, Rick made sure it was all good. Thanks again! More

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Staff was excellent and assisted in making the process quick and smooth! Loved the vehicle! Very Special thanks to the staff who worked behind the scenes! quick and smooth! Loved the vehicle! Very Special thanks to the staff who worked behind the scenes! More

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Very good sales service and financial service. They made sure I was fully satisfied with my purchase. Jared worked to make sure the A/C in my vehicle was thoroughly fixed. sure I was fully satisfied with my purchase. Jared worked to make sure the A/C in my vehicle was thoroughly fixed. More

by VKIRK57 Verified Customer Verified Customer

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