Teresa Smith
Teresa Smith at Shields Auto Center
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Teresa Smith

Finance

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.9
330 Reviews

I've been in the car business for over 22 years. I love working with our customers and meeting new people. I am married for almost 19 years to my husband Butch who also works for the Shields family in Paxton. I have 3 children, all married to wonderful spouses and I've been blessed with 6 grandchildren. College age to junior high. One of my hobbies, other than grandchildren, is singing. Something many people don't know is I sing in church and occasionally with the Marvin Lee Band. If I can ever be of any assistance to you, please don't hesitate to call on me.

Dealership Experience

9 yrs, 11 mos

4.9

330 Reviews

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330 Reviews of Teresa Smith

April 19, 2024

Dealership Rating
Employee Rating

Very very helpful showed me everything I needed to know on my new vehicle and was very informative on how to use everything on the new vehicle More

by dherges551
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields

Apr 24, 2024

Shields Auto Center responded

Thank you for the 5-Star review! We take pride in knowing that our customers are happy with their experience. Congratulations on your new vehicle and we hope that you have many happy miles ahead of you!

April 10, 2024

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Employee Rating

Absolutely wonderful people, from the sales, to parts, to service to finance and insurance, everyone was extremely nice, friendly, efficient, and welcoming. I have never had this happen at any dealership. More

by waspi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Shields Auto Center responded

This is amazing feedback! We are so happy that you are pleased with you experiences with us. Your review means a lot to us! Thank you for sharing and for allowing us to serve you!

Apr 25, 2024

waspi responded

You are welcome. You deserve a very good rating on the feedback.

April 07, 2024

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Employee Rating

I dealt with Terry Twitchell. He and everyone at the dealership were just wonderful. I would not have purchased a Ford product if it were not for this dealership and the people More

by waspi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

Shields Auto Center responded

Thank you for giving us your take on how we are doing. We are glad that customers like you are having a great experience!

March 29, 2024

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Outstanding place. Salesperson David Cassout was supremely helpful in our search for a great used car; he went above and beyond to explain newer cars’ technology to us More

by parakeetpaula
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David Cassout

Apr 24, 2024

Shields Auto Center responded

WOW! This is amazing feedback! We are thrilled to hear that we are doing a great job! Thank you so much for sharing your experience with us. We really appreciate your business and your loyalty to us over the years!

Apr 25, 2024

parakeetpaula responded

You are very welcome!

March 28, 2024

Dealership Rating
Employee Rating

Avoid the service department. Already taken a month for repairs, still don't have the car back. More

by elewis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

March 23, 2024

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Employee Rating

Larry Collins made this happen for me in Paxton, Illinois and I was able to get my wife a beautiful jeep. More

by clint11
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Fanning, Larry Collins

Mar 26, 2024

Shields Auto Center responded

We are thrilled that you had a great experience with Larry Collins and Shields Auto Group! Our staff works hard to provide our guests with outstanding customer service. Thank you for allowing us to earn your business and we hope that you enjoy your new Jeep!

March 23, 2024

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Employee Rating

Dealership was very thorough and courteous from the owner, salesman, business manager to the service department. More

by lllindsay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields, Scott Lackey

Mar 26, 2024

Shields Auto Center responded

Thank you for taking the time to share an excellent 5-star rating! We really appreciate the feedback. We look forward to serving you for many years to come!

March 22, 2024

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Employee Rating

the staff at Shields was wonderful. Easy to work with and very knowledgeable. I appreciate all that Robert did to get me into my new Chevy! This place was amazing and I will be using th More

by michellehumes38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields, Robert Seiler

Mar 26, 2024

Shields Auto Center responded

This is great feedback, Michelle! Thank you for taking the time to share your experience. We appreciate your business and congratulations on your new Chevy!

March 09, 2024

Dealership Rating
Employee Rating

One the best dealership experiences ever. I’ve bought over 20 cars in my lifetime and this rates as one of the best. More

by dbai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry "TNT" Twitchell, Rick Shields , Craig (Sales Manager)

Mar 26, 2024

Shields Auto Center responded

Wow! Thank you! This definitely provides encouraging feedback. We appreciate you giving us the opportunity to earn your business! We look forward to serving you for many years to come!

March 05, 2024

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Employee Rating

Noah and Teresa did a fine job of selling and informing us. I was not happy having to pay $300 for a second key for our purchased vehicle. This should have been provided. More

by tyoung1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields, Kory Miller

Mar 26, 2024

Shields Auto Center responded

We appreciate your feedback. We are glad to hear that Noah and Teresa completed the purchase process to your satisfaction.

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