Terra Doggett | Page 2

This was the worst experience we have ever had at any dealership!! I had an appointment to drop off the Santa Fe that was having transmission problems on a Wednesday for 9am. I dropped it off Monday, 2 dealership!! I had an appointment to drop off the Santa Fe that was having transmission problems on a Wednesday for 9am. I dropped it off Monday, 2 days early. The car was not even looked at for 2 weeks. How do I know you ask? Well the app on my phone lets me know everything, even though I was being told by the service writers and service manager that it had been checked and awaiting a decision from the factory/warranty department. That was just the first lie. In the almost third week I’m being told that it was still awaiting a decision. That was another lie, it still hadn’t been touched, still sitting in the same place and doors were never opened, app tells me everything. Towards the end of the third week I showed up at the service department and asked to see the service manager. I spoke with Chris Green, and he said they got it checked out and the transmission was going to be replaced and that it was ordered and would be in by the following Monday and it shouldn’t be a problem getting the car back by Wednesday. The tranny came in Monday like he said, the service writer told me they had it in the shop and were getting started on it.. another lie! Again the app tells everything. That caused my CEO/President, to have to use one of the fleet cars to go on his family vacation for Christmas instead of his. The care wasn’t actually pulled into the shop until Monday afternoon the following week. So at this point we are over a month into this for something that only takes 4 hours to pull a transmission and for hours to install a new one, according to YOUR mechanics repair manual. As you can see we are not happy at all with the service we received. Being in Business ourselves, we understand things go wrong, things get forgotten about and pushed to a back burner sometimes. That’s business! But what you NEVER DO IS LIE to the customer! We are now looking at other avenues for our fleet and corporate vehicles. More

by BARRY40 Verified Customer Verified Customer

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My vehicle has always been serviced by Hyundai, a professional dealership. I have been very pleased with my service at Hyundai for the past 5 years.. Thanks for great service. professional dealership. I have been very pleased with my service at Hyundai for the past 5 years.. Thanks for great service. More

by ROSEMC1109 Verified Customer Verified Customer

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Awesome organization, very smooth operation as far as getting in and out and scheduled. We dropped our vehicle off the night before, and it was ready when promised the next day. Keep up the good work! getting in and out and scheduled. We dropped our vehicle off the night before, and it was ready when promised the next day. Keep up the good work! More

by SLOTMAN15 Verified Customer Verified Customer

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The service was great. The peoples was even better. Great job would recommend to family and friends. Keep up the good work. The peoples was even better. Great job would recommend to family and friends. Keep up the good work. More

by Joepace5323 Verified Customer Verified Customer

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This is our fourth Hyundai and we have always had our vehicle serviced at Palmer’s Hyundai because their service has been excellent. vehicle serviced at Palmer’s Hyundai because their service has been excellent. More

by piper53211 Verified Customer Verified Customer

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Great service and very helpful. Waiting in the lounge for coffee. Employees were very friendly. Waiting in the lounge for coffee. Employees were very friendly. More

by GWENAINSWORTH Verified Customer Verified Customer

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I like the way that Hyundai handle they business they don't keep you waiting long th e y make you feel comfortable while you Waite on your vehicle don't keep you waiting long th e y make you feel comfortable while you Waite on your vehicle More

by VIVIANMCDUFFIE66 Verified Customer Verified Customer

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DO NOT TRUST THESE PEOPLE! !!!! I brought my palisade in under warranty and extended warranty due to it having transmission issues. They kept it 3 days! I never received a phone !!!! I brought my palisade in under warranty and extended warranty due to it having transmission issues. They kept it 3 days! I never received a phone call with updates the entire time. Th only reason I found out it was "done" was because I called 20 times and finally got someone on the phone. I left 10 messages over the 3 days and no one called me back. They diagnosed my truck with having no issues!!! I asked for an oil change on the truck while they had it, that was not done as well!! As soon as I drive the truck off their lot it starts doing the same thing. I take the truck to ALLEN TURNER HYUNDAI and the truck needs a brand new transmission!!!!!!! DIAGNOSED IN 4 hours!!!!!! DO NOT USE THIS COMPANY PR SERVICE CENTER THEY ARE SNAKES!!!!!!! More

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Princeton was awesome! ! He answered all my questions and concerns, he was also very patient! I absolutely love my new hyundai Elentra!! ! He answered all my questions and concerns, he was also very patient! I absolutely love my new hyundai Elentra!! More

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Thank you so much for an easy experience getting a new car. I am so satisfied with my new car. Shoutout to Princeton for being a great salesman! car. I am so satisfied with my new car. Shoutout to Princeton for being a great salesman! More

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