Terrance White

Between 22 Jul 225 to 8 Jul 26 I have experienced, on 94 occasions, problems with the UConnect system on my Jeep. These issues include loud buzzing, black screens, constant downloading (normal cycle lasts occasions, problems with the UConnect system on my Jeep. These issues include loud buzzing, black screens, constant downloading (normal cycle lasts from 30 seconds to 120 seconds, failure of touchscreen buttons to operate, and message errors that a UConnect Box Error has occurred and to immediately take to take my Jeep to the dealer service department. I have brought the car to the dealership on several occasions, gave the technician a detailed description of each failure. The technician was unable to duplicate the issue. On 17 April 26, I returned to the dealership after getting another UConnect error message. This time, after much testing, the buzzing commenced, screen went black, all functions ceased to perform, and finally downloading commenced. The technician informed me the system was faulty (no surprise there!) and that a replacement was ordered. He said I would be called when it arrived. It has been almost three months, and I have not heard anything. I have even stopped by the service department on occasion and have been told it still had not come in! I really feel that I cannot rate anyone since NOTHING has happened, nor has anyone kept me informed. More

by JMGMST Verified Customer Verified Customer

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Very helpful and got my Jeep back to me quicker than I thought possible. Great experience. thought possible. Great experience. More

by CRAINW Verified Customer Verified Customer

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Good communication. I felt that the team communicated well and the night drop off process is very convenient. I felt that the team communicated well and the night drop off process is very convenient. More

by joshua.l.mason Verified Customer Verified Customer

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As Always the Service Was Outstanding. The Technician was Amazed and went beyond to help me with my issues. Thank You, Thank You!! The Technician was Amazed and went beyond to help me with my issues. Thank You, Thank You!! More

by PAMELADJOHNSON87 Verified Customer Verified Customer

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Excellent. Appointment scheduling was easy. Quick check in. Friendly service. Greeted when I arrived. Explained back services being done. Completed all services Appointment scheduling was easy. Quick check in. Friendly service. Greeted when I arrived. Explained back services being done. Completed all services in a timely manner. Will definitely be back. More

by victorshiver84 Verified Customer Verified Customer

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They all greeted me, took my jeep right in and it was done under the time they quoted, I felt like they really cared about me and my jeep .?? done under the time they quoted, I felt like they really cared about me and my jeep .?? More

by wahine51957 Verified Customer Verified Customer

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