Terry McDowell | Page 15

Best car buying experience ever and totally worth the drive. If you have never been here make it a MUST and ask for Terry McDowell drive. If you have never been here make it a MUST and ask for Terry McDowell More

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It’s in a great location right off the freeway, very easy to get to. to get to. More

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As an out of town customer, I had set up a Rental from Gosch Ford Temecula. Initially when I called, I spoke with Terry McDowell, and he got me on the right path to getting the reservation set up. Upon Gosch Ford Temecula. Initially when I called, I spoke with Terry McDowell, and he got me on the right path to getting the reservation set up. Upon arriving with my 2 daughters in tow, (in town from OH), nothing about our reservation was going smooth. Our reserved Vehicle was not available, there was an issue with the CSR, as his Customer Support skills were lacking. Being that I was on vacation, and stuck, I reluctantly had to settle on a much lessor vehicle, and I was going to have to wait for it to arrive. Frustrated, and some what on edge, I went into the main show room to take a load off, and low and behold, my daughters and I were approached by a smiling face looking to see if he could be of any service. After introducing himself, I told him that he had actually helped me a few weeks back, and he remembered me immediately. I explained everything that I was going though and he was not happy at all. Terry was getting more upset than I was as I continued to explain, and almost out of a movie, a young lady walked in waving keys to a Suburban, (exactly what I was supposed to have reserved), looking to find out where she needed to go to turn it in. Terry expertly handled the situation, and was able to assure the young lady that he would get it all taken care of, and then we headed out the the rental area. Terry made sue to let the gentleman know, that my original reservation needed to be honored, and at the original rate that was quoted, and requested that cleaning the Suburban become his highest priority. I never felt more seen, and vindicated. I was able to show my daughter that both, keeping calm in the face of poor customer service was necessary, as we can't help how someone reacts to us, but if we engage negatively then we are just as wrong. Further, when the opportunity to correct the situation arises, then we know we did the right thing. I ended up feeling somewhat defeated initially, but left there with my head held high thanks to Terry McDowell's professionalism, quick jump into action, and knowledge of how his company works. I will never forget that day, and beginning of out 12 day vacation in CA. Thank you for all you do Terry! If you find yourself at Gosch Ford Temecula, and you have the privilege to work with Terry McDowell, you will not be disappointed. Thank you from my family to yours! More

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Everyone was very helpful and got our new purchase done fast. Super easy process. Thanks to Connie and Terry fast. Super easy process. Thanks to Connie and Terry More

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Terry McDowell is always very pleasant and helpful he has always attended to our needs and made us feel like we were the only clients in the world. we don’t even live in Temecula but it’s always been worth t always attended to our needs and made us feel like we were the only clients in the world. we don’t even live in Temecula but it’s always been worth the 50 mile drive for the service that we get from everyone here at Gosch Ford Temecula OK More

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Since the 1990s I have purchased a half-dozen cars/trucks from Terry McDowell (4 of which were with Gosch Ford over the last 12 years). Terry is spectacularly good at his job and has always left me feeling a from Terry McDowell (4 of which were with Gosch Ford over the last 12 years). Terry is spectacularly good at his job and has always left me feeling as though we made a good purchase at a fair price. This previous purchase was the easiest, smoothest process yet. The deciding factor on going with a Ford was working with Terry first. The fact that we purchased a ford came second to working with someone we trusted in the purchasing of a new car. If Terry was selling Yugo's, I would likely have purchased a Yugo, driving it ever so gingerly down the street. Luckily for Ford (and my family), Terry does not sell Yugo's. More

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Terry McDowell is the reason we come to this dealership. We do not live nearby and have many other choices when it comes to purchasing a vehicle. Terry is very knowledgeable and easy to work with. He makes We do not live nearby and have many other choices when it comes to purchasing a vehicle. Terry is very knowledgeable and easy to work with. He makes the car buying process hassle-free. I used to dread buying cars but not when it comes to buying cars with Terry McDowell. If you need to buy a car and don't want to waste an entire Saturday dealing with nonsense, then go see Terry. More

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I have dealt with Gosch Ford since 2005 and have been completely satisfied with purchases and service. Especially Terry in sales and Rachael in service. completely satisfied with purchases and service. Especially Terry in sales and Rachael in service. More

by cerzot Verified Customer Verified Customer

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Terry is awesome! Thank you for all your help with our new ford lightning, we are so excited! Thank you for all your help with our new ford lightning, we are so excited! More

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Great customer service ! !! Special thanks to Connie for helping us out with my trade in and getting a new Ford Maverick! !! Special thanks to Connie for helping us out with my trade in and getting a new Ford Maverick! More

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