Terry West

Given it appeared to be a "light day" in the service department (but, hey! IT'S TOYOTA) my wait time was surprisingly short for the courtesy service that included an oil/filter change and tire rotation department (but, hey! IT'S TOYOTA) my wait time was surprisingly short for the courtesy service that included an oil/filter change and tire rotation was done. The service department's detailed explanation of the items checked totally agreed with my observations and measurements (of brake wear, tire tread depth, fluid levels) made prior to bringing in the car. About the only "downside" items noted were the tires were 4 lbs over-inflated and the new oil installed was the 0W-16 instead of the 0W-8 specified by Toyota. Neither of these are killer items - tire pressure easily corrected and I'm guessing we will still own the vehicle by the time the next oil change rolls around - the car was into its third (DIY) oil change at this time. Was a bit curious as to no explanation for the higher viscosity replacement oil. (At least the motor has oil in it and filled to the proper level following the service.) Vehicle is a surprising performer and very pleased with the driving experience thus far! Overall, most pleased with the service experience as everything seemed on the up and up with no up-sell or funny business . Keep up the good work! More

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Very knowledgeable they get their stuff done when they say they’re going to. They wash your car every time you go in. say they’re going to. They wash your car every time you go in. More

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They listen and do exactly what I ask for. I appreciate this about them & they are all helpful. I appreciate this about them & they are all helpful. More

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Tyler is an excellent team member and takes great care of my needs.The work is always great. Gary Frazier my needs.The work is always great. Gary Frazier More

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They are always helpful and pleasant even if I don't have an appointment. Appreciate the complementary coffee and popcorn. an appointment. Appreciate the complementary coffee and popcorn. More

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I think Eddys Toyota is fair at least they try to be more fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young. fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young. More

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Jose (Eddy's Toyota Service) is wonderful to work with as he cares about the service he provides to his customers! He is always pleasant to work with and I know he cares about assisting me regarding all of m he cares about the service he provides to his customers! He is always pleasant to work with and I know he cares about assisting me regarding all of my vehicle needs. I'm grateful for his level of professionalism and know I can trust him! More

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Had car ready as said in check and car was clean and ready to go ready to go More

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Service customer interactions was less than to be desired. Not rude, just impersonal. Drove into the vast entry/ exit lobby and I m the only customer. desired. Not rude, just impersonal. Drove into the vast entry/ exit lobby and I m the only customer. More

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Don't leave things in your seats, mechanicor driver will move it. Service is below par. This dealer does not cover warranty items, either. move it. Service is below par. This dealer does not cover warranty items, either. More

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