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Terry West
Terry West at Eddy's Toyota of Wichita

Terry West | Page 5

Service Manager

Eddy's Toyota of Wichita

7333 East Kellogg
Wichita, KS 67207

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4.7
53 Reviews

Employee Video

4.7

53 Reviews

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53 Reviews of Terry West

July 16, 2022

Dealership Rating
Employee Rating

Very professional and provided service within timeframe they quoted. No attempt to upsell. I would go back. More

by Paknauff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 18, 2022

Eddy's Toyota of Wichita responded

Hi Paknauff, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

July 08, 2022

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Employee Rating

Always can count on Toyota service dept . They also provide refreshments while you wait ! I will always go back ! Thank You Toyota! More

by daughtry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 11, 2022

Eddy's Toyota of Wichita responded

Hi Daughtry, thank you for the kind review. It's makes so happy for you to say "Always can count on Toyota service dept!" We look forward to working with you again for your next service at Eddy's Toyota! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

June 21, 2022

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Employee Rating

Nice service process. Communication seems good. Outcome was good. It’s expensive, but if you have problems, they don’t resort to guessing. More

by slivingston2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 22, 2022

Eddy's Toyota of Wichita responded

Hi slivingston2, thanks so much for sharing your feedback about our service. We are glad you had an excellent experience! We appreciate your business! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

June 01, 2022

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Employee Rating

They were reasonably priced and great at communicating with us. We have no complaints and highly recommend this dealership. Excellent customer service! More

by Bobgahagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerardo was awesome

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Jun 02, 2022

Eddy's Toyota of Wichita responded

Hi Bobgahagan, thank you for the glowing recommendation! It is always our pleasure to help. Thank you for choosing Eddy's Toyota for your vehicle needs." Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

May 20, 2022

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Employee Rating

The representative went the extra mile to check to see if I had coverage on the leaky tire which I did. The result was the tire was replace at no cost to me. In addition the car was ready on time. More

by jsiemer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 20, 2022

Eddy's Toyota of Wichita responded

Hi jsiemer, it's great to hear that our service team went above and beyond for you. It’s our pleasure to help customers like you. Have a wonderful day! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

May 10, 2022

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Employee Rating

Seemed to take longer then normal for just an oil change and tire rotation. Didn’t seem busy just a little slower More

by ksman1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 11, 2022

Eddy's Toyota of Wichita responded

Hi ksman1962, we are always striving to do better and we value your feedback. We look forward to working with you again for your next service at Eddy's Toyota. Thank you for your business - we know you have a choice! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

April 13, 2022

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Employee Rating

It has a very courteous staff and they are very helpful. All of my needs were met. More

by Rwaner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 14, 2022

Eddy's Toyota of Wichita responded

We love to hear that, Rwaner! We are glad that our service team was able to help you out! Helping our customers in a friendly and timely manner is always our goal, and hearing that we lived up to that goal is very encouraging. Thank you for sharing! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

March 21, 2022

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Employee Rating

Awesome dealership that alway take great care of my vehicle and the price is great considering all of the free extras I get. More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 22, 2022

Eddy's Toyota of Wichita responded

Hi Terry, thank you for leaving a glowing review! It was our pleasure to help, and we look forward to working with you again for your next service! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

March 19, 2022

Dealership Rating
Employee Rating

Told service rep that the mass flow sensor was changed twice and was still getting check engine light. And they changed it again. Did not make 20 miles before light came back. Took back to dealer and was More

by Goose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Mar 22, 2022

Eddy's Toyota of Wichita responded

Hi Goose, we would like to extend to you our most sincere apologies regarding the recent issues you had with our service rep. Thank you for bringing this to our attention. We would greatly appreciate the chance to make this right. If you would be willing to talk further, please call our Customer Relations Manager, Ashley, at 316-652-2122. We look forward to hearing from you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

March 07, 2022

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Employee Rating

It’s nice but the cost of service is way to high especially the quote I was given More

by 9thwondertony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 08, 2022

Eddy's Toyota of Wichita responded

Hi 9thwondertony, thank you for your feedback. We're sorry you weren't pleased with the cost of service. We would like to take the opportunity to speak with you and learn more about your visit. Can you call our Customer Relations Manager, Ashley, at 316-652-2122? We look forward to hearing from you. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

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