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Terry West
Terry West at Eddy's Toyota of Wichita

Terry West

Service Manager

Eddy's Toyota of Wichita

7333 East Kellogg
Wichita, KS 67207

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4.4
41 Reviews

Employee Video

4.4

41 Reviews

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41 Reviews of Terry West

September 25, 2025

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Employee Rating

Fantastic service team! Kind and helpful! Explained service inspection results and options. Great to work with! More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hong Kou

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Sep 26, 2025

Eddy's Toyota of Wichita responded

Sheryl, thank you for sharing your support for our service team! We appreciate you choosing Eddy's Toyota and look forward to welcoming you back in the future.

August 31, 2025

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They were very business like and treated me very well they gave me a ride to where I needed to be More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Eddy's Toyota of Wichita responded

Maurice, thank you for taking the time to review Eddy's Toyota! It really means a lot to hear that you're happy.

August 28, 2025

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I had an appointment to get my 10,000 mile service. I was reminded with a text of my appointment greeted when I got there advised what they were gonna do gave the approximate time it would be done whic More

by Sherry19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Eddy's Toyota of Wichita responded

We're pleased to hear your service was prompt and thorough, Sherry! Thank you for choosing Eddy's Toyota Service Center and we look forward to your next visit!

August 14, 2025

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they have an awesome service department. Service managers were very helpful. I highly recommend them for service. More

by i Maxt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2025

Eddy's Toyota of Wichita responded

Thank you for the recommendation! We're glad you had a great experience with our service department. See you again at Eddy's Toyota!

August 12, 2025

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Employee Rating

Got me right in at my scheduled time and out before the time they quoted me. Very pleased from start to finish. More

by youngrenee19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leeson

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Aug 12, 2025

Eddy's Toyota of Wichita responded

Thank you for sharing your experience! We’re glad to hear you’re in and out in no time at Eddy's Toyota!

August 08, 2025

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Employee Rating

Very nice place and dealer ship, very friendly people and staff, first time there and I will return with my other Toyota family , had a good time there More

by larrydreiling276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Eddy's Toyota of Wichita responded

Larry, we're so glad to hear you had a great experience with our team at Eddy's Toyota! We look forward to seeing you and your family again. Safe travels!

August 06, 2025

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Service is fast and everything is good. Everything is well explained and clear. Recommend for for other. More

by jackthuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Eddy's Toyota of Wichita responded

We love to hear you received excellent service at Eddy's Toyota, Jack! Thanks for the five stars and for recommending our team to others!

August 03, 2025

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Professional service. Friendly and on time happy answer all questions. Nice and clean environment. Relax! More

by smallapple0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Eddy's Toyota of Wichita responded

We are delighted to hear you had such a positive experience with our team! It means a lot to hear you felt comfortable at Eddy's Toyota. Thank you so much!

July 11, 2025

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Easy to schedule appt. Gave me an expected finish time and kept it. Provided free car wash and vacuum. Perfect! More

by kipton_wilson
Recommend Dealer
Yes
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Jul 11, 2025

Eddy's Toyota of Wichita responded

It was our pleasure to assist you! Thank you for choosing Eddy's Toyota and highlighting the great work we do here. We look forward to welcoming you back in the future!

July 01, 2025

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Employee Rating

I’m really upset because they scratched my car during the service. And they didn’t tell me anything about it. More

by nglinh822000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 02, 2025

Eddy's Toyota of Wichita responded

We are truly sorry to hear about the scratch on your car during service. We strive for transparency and quality, so it's concerning that this wasn't communicated to you. Please reach out so we can address this issue directly and find a resolution together. Thank you, Corporate Customer Relations Manager

Jul 02, 2025

nglinh822000 responded

It’s happening yesterday 07/01/2025, around 10 am on my Rav4.They are all known about it, the customer service front desk and the mechanic. Nobody told me about the scratch . I paid for the service , I should enjoy it but really upset.

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