Thankful Ackerman

My salesperson, Thankful, was incredible. Super respectful of my time and desire to be efficient. Communicated by text on her day off to coordinate the test drive the following day; was ready Super respectful of my time and desire to be efficient. Communicated by text on her day off to coordinate the test drive the following day; was ready for the sale at the time of our appointment. Answered all questions, even after purchase. Highly recommend. More

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Thankful was really helpful and helped keep me calm, which was difficult because I was so nervous to buy my first car. She and Chris did a good job answering all my questions. which was difficult because I was so nervous to buy my first car. She and Chris did a good job answering all my questions. More

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The dealer was able to get our new vehicle built and shipped to us on a tight timeline for the vehicle we needed. shipped to us on a tight timeline for the vehicle we needed. More

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All the staff was friendly and helpful . I was able to do several things online to speed us the process since I have a busy work schedule I was able to do several things online to speed us the process since I have a busy work schedule More

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Overall, I had a great experience and would definitely recommend this dealership to my family. The process was smooth, and everything was handled efficiently. However, I do wish the person at the front de recommend this dealership to my family. The process was smooth, and everything was handled efficiently. However, I do wish the person at the front desk had been a bit more friendly and welcoming. First impressions matter, and a warm greeting can really set the tone for the rest of the visit. More

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Everything was smooth and easy. Everyone was kind, respectful, and extremely helpful. Would recommend them to anyone. Everyone was kind, respectful, and extremely helpful. Would recommend them to anyone. More

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My salesmen was great and the financial guy was great but the manager low balled my trade in luckily my salesmen fought and got it closer to what I was expecting but a little low. I wouldn’t mind working wit the manager low balled my trade in luckily my salesmen fought and got it closer to what I was expecting but a little low. I wouldn’t mind working with the salesmen or financial guy again but because of that slap in the face of an offer on my trade in I will never go there again More

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more time needs to be allotted for review of new car and new car features -- this process was very rushed new car features -- this process was very rushed More

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This was my first experience buying a car by not being there in-person, as I live in Ohio. And I must say, I had a great car buying experience with Thankful as my Sales Consultant! She was very responsi there in-person, as I live in Ohio. And I must say, I had a great car buying experience with Thankful as my Sales Consultant! She was very responsive, knowledgeable and so patient with me as we communicated primarily via email - and I had many questions :-). Finance was also a breeze with Bryan as the Finance Manager. Again, I had many questions and he was very knowledgeable and easily explained everything. I apologize, I cannot remember the man/woman's names who delivered our new car, but he kept in constant contact with me throughout his delivery/trip. I would definitely consider purchasing a future Toyota from Ed Martin Toyota and/or recommending friends or family to do the same! More

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Thankful was a great sales clerk and the FI guy afterwards. Also, did a great job. afterwards. Also, did a great job. More

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