Thankful Ackerman

My salesmen was great and the financial guy was great but the manager low balled my trade in luckily my salesmen fought and got it closer to what I was expecting but a little low. I wouldn’t mind working wit the manager low balled my trade in luckily my salesmen fought and got it closer to what I was expecting but a little low. I wouldn’t mind working with the salesmen or financial guy again but because of that slap in the face of an offer on my trade in I will never go there again More

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more time needs to be allotted for review of new car and new car features -- this process was very rushed new car features -- this process was very rushed More

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This was my first experience buying a car by not being there in-person, as I live in Ohio. And I must say, I had a great car buying experience with Thankful as my Sales Consultant! She was very responsi there in-person, as I live in Ohio. And I must say, I had a great car buying experience with Thankful as my Sales Consultant! She was very responsive, knowledgeable and so patient with me as we communicated primarily via email - and I had many questions :-). Finance was also a breeze with Bryan as the Finance Manager. Again, I had many questions and he was very knowledgeable and easily explained everything. I apologize, I cannot remember the man/woman's names who delivered our new car, but he kept in constant contact with me throughout his delivery/trip. I would definitely consider purchasing a future Toyota from Ed Martin Toyota and/or recommending friends or family to do the same! More

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Thankful was a great sales clerk and the FI guy afterwards. Also, did a great job. afterwards. Also, did a great job. More

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My wife and I loved working with Thankful Ackerman. As a sales person she was personable, helpful, and always low-pressure, allowing us space and time to process all the new information we needed to ta As a sales person she was personable, helpful, and always low-pressure, allowing us space and time to process all the new information we needed to take in and process. More

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Thankful was very pleasant to work with and made it a great car buying experience! great car buying experience! More

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Excellent place. I was greeted at the door showed me where to go Excellent customer service I was greeted at the door showed me where to go Excellent customer service More

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Thankful was extremely professional helping me trade in my paid off crv for a "new" used vehicle. I was able to view the vehicle I was interested in, including the interior, despite it being lowered on a l my paid off crv for a "new" used vehicle. I was able to view the vehicle I was interested in, including the interior, despite it being lowered on a lift. When the mechanics on site decided to do some extra preventative maintenance on the car, Thankful was able to place a hold it, ensuring it would still be mine. I was also able to leave the CRV on their lot, even prior to the deal being fully completed, which was a sticking point for me as someone who was nervous my own car would somehow get damaged between trading it in and receiving my new vehicle if I kept driving it around. Additionally, Thankful was at no point pushing me into getting more car than I wanted or upgrades I was disinterested in, and the finance team equally didn't push me into expensive warranty options for a used vehicle. Can't overstate how positive this experience was, especially to my previous experiences with Bob Rohrman. If you find yourself at Ed Martin Toyota, ask for Thankful! More

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We have been customers of Ed Martin Nissan and Toyota for over twenty years. Accordingly, when we made the decision to replace my wife's 10-year old Highlander, we chose Ed Martin Toyota. Our sales lady was over twenty years. Accordingly, when we made the decision to replace my wife's 10-year old Highlander, we chose Ed Martin Toyota. Our sales lady was a pleasure to work with to order the specific model, trim, and options my wife wanted and knowing the total costs up front. When we went to the dealership to pick up the vehicle, it was delivered in superb condition. We took the vehicle for a test drive and our sales lady went over many of the features, including connecting our cell phones. The only part of the process we didn't enjoy was having to sit through an extended sales session in the Finance Office in an effort to sell us an extended warranty, i.e., a service contract. After a while, I simple advised, "we are not interested at this time, we just want to finish the paper work and be on our way." Also, when we advised we were not financing, but would bring them a Cashiers Check, we were asked if there was a lien on the check." We thought that was rude. Overall, we had a relative enjoyable experience ordering and purchasing our new Highlander Hybrid mainly because of our sales lady. Our other vehicle is a 7-year old Highlander, so when we decide to replace it we will not hesitate to use Ed Martin Toyota again. More

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The whole process from start to finish was a breeze. And of course I love my new Toyota! And of course I love my new Toyota! More

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