Thankful Ackerman | Page 6

This is my 5th Car from Ed Martin. 4th one from Ed Martin Toyota. Everytime the customer service has been great. Thankful Ackerman has been my sales rep on my last 2 purchases. She is 4th one from Ed Martin Toyota. Everytime the customer service has been great. Thankful Ackerman has been my sales rep on my last 2 purchases. She is great, very responsive to any questions that I might have. Will definitely use Ed Martin in the future. More

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We were very pleased to visit the dealership, the showroom is nice, organized, clean the lounge is great, we loved the Starbucks coffee. The staff is very attentive, we were lucky to met Thankful t showroom is nice, organized, clean the lounge is great, we loved the Starbucks coffee. The staff is very attentive, we were lucky to met Thankful the first day. More

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Thankful was amazing to work with! She was kind and not overly pushy. I highly recommend her. Plus, they have a great waiting area for their service center. Starbucks coffee machines a She was kind and not overly pushy. I highly recommend her. Plus, they have a great waiting area for their service center. Starbucks coffee machines and free snacks. I am looking forward to an oil change for the first time ever! More

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Everyone was so helpful and kind! Thankful was very communicative about the shipping status while we waited on my 4Runner to arrive and answered any questions I had along the way. She Thankful was very communicative about the shipping status while we waited on my 4Runner to arrive and answered any questions I had along the way. She made trading in my old vehicle very effortless as well. Chris was able to beat my banks financing and was not pushy at all when it came to warranties/what I wanted to spend. Appreciate everyone's help. I love my new whip! More

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Thankful was great to work with. She was easy and prompt to communicate with through the entire process! Would highly recommend! She was easy and prompt to communicate with through the entire process! Would highly recommend! More

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Thankful had the best customer service! She went above and beyond to get me a deal! My mom is in the market for a Lexus and I'll definitely refer her to Thankful She went above and beyond to get me a deal! My mom is in the market for a Lexus and I'll definitely refer her to Thankful More

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Very professionnel and keeping you update during the process. Provide all informations with accuracy. Best auto Dealer. process. Provide all informations with accuracy. Best auto Dealer. More

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Thankful was a very pleasant, helpful, knowledgeable sales person. . I would recommend her, especially for a female car buyer. However, I had a dreadful experience with the finance gentleman. He began sales person. . I would recommend her, especially for a female car buyer. However, I had a dreadful experience with the finance gentleman. He began as very pleasant and complimentary. But at the end, he wanted to discuss 10yr and 5 year car warranties. The first cost $6,000 and the second $4000. I told him I wasn't interested. He said he had to review them with me so I listened to his pitch. When he was finished I told him I was not interested. He asked why and I told him if he continued to try to sell the warranties to me, that I would walk out. He then tried to again explain how good the warranties were so I walked out of his office and returned to Thankful. I told her I was very angry and upset that the finance guy was pushing me to buy the warranties that I did not want. She apologized, got the paperwork that I did need to sign (for the title, ths cost of the car, etc) and I left. The moral.of the story, especially for women, is refuse ro be pushed to sign something you do not want. Toyotas are great cars and don't need the warranties. I've had my Prius for 15 years. No major problems. Just tires and brakes. Update: I just read my new car warranty. The new Camry hybrid's warranty covers hybrid components for 8 years or 100,000 miles. the hybrid battery is covered for 10 years or 150,000 miles. It also has a 36 month/36,000-mile basic warranty and a 60,000 mile/60-month power train warranty. All of this information is online. The finance gentleman told me there was only a one year/10,000 mile basic warranty and a 2 year/20,000 power train warranty. Liar, liar pants on fire. More

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Such a pleasant experience! My salesperson Thankful was amazing. No high pressure sales tactics, no surprises. My best auto buying experience by far! My salesperson Thankful was amazing. No high pressure sales tactics, no surprises. My best auto buying experience by far! More

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Great experience with Ed Martin Toyota and with my sales consultant Thankful Ackerman. As well as their finance guy Xavier. He was amazing! consultant Thankful Ackerman. As well as their finance guy Xavier. He was amazing! More

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