Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Theresa Darrow
Theresa Darrow at Piazza Honda of Reading

Theresa Darrow | Page 20

Service Advisor

Piazza Honda of Reading

915 Lancaster Ave
Reading, PA 19607

Contact Me
4.9
793 Reviews
4.9

793 Reviews

Write a Review

793 Reviews of Theresa Darrow

June 25, 2025

Dealership Rating
Employee Rating

When you drop off a car the day before your 8:00 am the next day appointment, I certainly do not expect to have to wait until 4:00 pm to have the work completed since it was an oil change and State inspect More

by PJSHIPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jun 25, 2025

Piazza Honda of Reading responded

Good afternoon! I completely understand your frustration, and if I were in your position I would have the same concern. Just to clarify, all drop off appointments are until end of day, which is 4:30. This is to allow time for waiting appointments to also be accommodated throughout our day! We always try to reach an early commitment if requested, but that may be difficult with a fully committed waiting schedule. We always have rentals and shuttles available in house if a ride is needed to drop off or pick up your vehicle if that helps! Please feel free to call me at 610 777 5618 with any concerns or further questions. Thank you!

Jun 25, 2025

Piazza Honda of Reading responded

Absolutely! a waiting appointment is for those who are waiting in the dealership while the work is performed. A drop off appointment is for those who drop the vehicle off here and leave. the appointment time is selected as a time for the vehicle to be dropped off and checked in. I will make sure we consult with all scheduling staff to make sure they clarify the difference. I apologize for any confusion or mis information on our behalf

Jun 25, 2025

Piazza Honda of Reading responded

I have reviewed the appointment from creation, it looks like it was made on our website, and a drop off was selected and the verification sent to your email says drop off as well. I am happy to assist further Via email and submit the photos to show how to select the type of appointment to hopefully create a smoother visit for you in the future!

Jun 25, 2025

Piazza Honda of Reading responded

Sure I can clarify! Some of my master technicians have more than one service bay, which allows them to look at a vehicle and begin the process while awaiting the next waiting appointment. This allows him to be efficient and keep moving to accommodate our schedule accordingly. He may have begin the process in the morning, and after performing the initial inspection of your vehicle, had laterally moved to a waiting appointment. This is why choosing wait vs drop off is so important to the specific scheduling and work flow of our department. I am unable to upload any photos showing the confirmation that details the drop off selection at time of scheduling but I am happy to email it to you if you would like. Feel free to email me at RMOATZ@PIAZZAHONDA.COM if you would like further information or photos. Thank you!

Jun 25, 2025

PJSHIPPER responded

You need to explain to me why my drop off the day before is not considered a "waiting appointment"? If my appointment is 9:00am and I drop off the day before, am I a "waiting appointment" or may I have to wait until 4:00 pm?

Jun 25, 2025

PJSHIPPER responded

Your appointment schedule does not specify "drop off appointment" or "Waiting appointment".

Jun 25, 2025

PJSHIPPER responded

One other thing, I was called at 9:00 am and told that everything was OK and there were two possible issues. One was a bushiing was leaking and the timing belt was due to be replaced. The bushing would pass inspection so I declined both issues. Now if every thing that would not pass inspection was reviewed at 9:00, what took until 1:30 to get the "paper work" complete and oil changed?

Jun 25, 2025

PJSHIPPER responded

Here is your confirmation of the appointment: Hi Paul, This is just a friendly reminder that you have a service appointment coming up on Tuesday, June 24, 2025 at 8:00 AM for your 2014 Pilot. We also know that things come up, so if you need to reschedule, please call us at (877) 360-9041 or click the link below. We look forward to seeing you soon here at Piazza Honda of Reading It does not say "drop off " It says I have an 8"00am appointment.

June 24, 2025

Dealership Rating
Employee Rating

El peor servicio al cliente lo tiene honda. Desde que pueda va cambiaré de vehículo More

by MONTEROSERVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robb Szymanksi, Beka Moatz, Cindy Patton, Andy Spengler, Joe Walker, Amelia Kachel, JON BARTH , Alex Milanes, Wesley Wixon

Print
Jun 25, 2025

Piazza Honda of Reading responded

Lamentamos no haberle causado una mejor impresión. Si desea hablar sobre estas inquietudes con más detalle, comuníquese directamente con nuestro equipo al 610-777-7601. Gracias.

June 24, 2025

Dealership Rating
Employee Rating

I recently had my 2016 Honda Accord EX-L inspected, Emissions & Oil Changed. It Was a Quick Process ( 1hr & 30 Minutes). Excellent Work!!! More

by ROCKNROB082268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amelia Kachel , Alex Milanes

Print
Jun 24, 2025

Piazza Honda of Reading responded

We're delighted to hear that your service visit was quick and efficient at Piazza Honda of Reading! Thank you for trusting us with your 2016 Honda Accord EX-L, and we look forward to serving you again in the future.

June 24, 2025

Dealership Rating
Employee Rating

Theresa and Joe, our service contacts, were incredibly pleasant, informative, and went out of their way to keep us up to date on our service issues. This is a far cry from what the service department had More

by SETH.ROSENZWEIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Walker

Print
Jun 24, 2025

Piazza Honda of Reading responded

Seth, we're delighted to hear that Theresa and Joe provided such excellent service at Piazza Honda of Reading. Your loyalty means a lot to us, and we look forward to serving you for many more Hondas!

June 24, 2025

Dealership Rating
Employee Rating

Didn’t tell me they impose a 3% fee to use your credit card. They prated me all morning with texts but didn’t mention this new rule More

by RIMRDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Milanes

Print
Jun 26, 2025

Piazza Honda of Reading responded

We're sorry to see this review, and we appreciate your feedback. Please reach out to our team directly at 610-777-7601 to discuss these concerns with us. Thank you.

June 23, 2025

Dealership Rating
Employee Rating

They are good about keeping you informed of the progress of the work. They do quality maintenance and repairs. My only disappointment is that they add a surcharge if you use a credit card to pay for your More

by STUMBLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 24, 2025

Piazza Honda of Reading responded

Thank you for sharing your feedback with us! We're glad to hear that our team at Piazza Honda of Reading kept you informed and provided quality service. We appreciate your input regarding the credit card surcharge, and we'll certainly consider it moving forward!

June 22, 2025

Dealership Rating
Employee Rating

I can't say enough about the staff, the work, the friendly nature how everyone is very welcoming. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Jablonski, Beka Moatz

Print
Jun 23, 2025

Piazza Honda of Reading responded

Eddie, we appreciate the stellar review here at Piazza Honda of Reading! Thank you!

June 21, 2025

Dealership Rating
Employee Rating

These guys did a good job on my Honda civic. .my advisor kept me in the loop of my vehicle being serviced More

by Digenius21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 23, 2025

Piazza Honda of Reading responded

Digenius21, we're delighted to hear that our team at Piazza Honda of Reading kept you informed and did a great job on your Civic. Thanks for the feedback!

June 21, 2025

Dealership Rating
Employee Rating

Excellent job and the person who waited on me was nice and very helpful. I would want her again More

by LINDALWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 23, 2025

Piazza Honda of Reading responded

Linda, We're so glad to hear it! Thank you for rating us five stars! – Piazza Honda of Reading

June 21, 2025

Dealership Rating
Employee Rating

I have bought and take. My Honda vehicles here for over 15 years. In the past five years, I’ve had nothing but problems with the service department. They made numerous mista More

by SREITBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 23, 2025

Piazza Honda of Reading responded

Thank you for the review and feedback. We're glad to hear that you've noticed improvements in our service department staff, and we hope this visit met your expectations. If there's anything else we can do for you, please let us know! - The Piazza Honda of Reading Team

1
...
19
20
21
...
80

Dealership Inventory (256 Vehicles)

used 2024 Subaru Crosstrek car, priced at $26,445
2024 Subaru Crosstrek
used
Crystal White Pearl exterior
CVT
All-wheel Drive
$26,445
View Details
used 2024 Honda CR-V car, priced at $36,965
2024 Honda CR-V
used
Platinum White Pearl exterior
CVT
All-wheel Drive
$36,965
View Details
used 2025 Hyundai ELANTRA N car, priced at $35,366
2025 Hyundai ELANTRA N
used
Atlas White exterior
Automatic
Front-wheel Drive
$35,366
View Details
used 2023 Toyota Corolla Cross car, priced at $25,434
2023 Toyota Corolla Cross
used
Jet Black exterior
CVT
All-wheel Drive
$25,434
View Details
used 2024 Honda Civic car, priced at $27,366
2024 Honda Civic
used
Lunar Silver Metallic exterior
CVT
Front-wheel Drive
$27,366
View Details
used 2024 Kia Sportage car, priced at $27,366
2024 Kia Sportage
used
Jungle Green exterior
Automatic
All-wheel Drive
$27,366
View Details
View All Inventory