Thomas Callaway

The labor fees are 190. 00 dollars a total rip off. Won't go back 00 dollars a total rip off. Won't go back More

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For their pre-owned car: Run. Long story short: Bait and switch. This is a big red flag for dealers. 1 week ago, I saw a Cadillac XT5 Luxury on Carfax, called immediately, and s Long story short: Bait and switch. This is a big red flag for dealers. 1 week ago, I saw a Cadillac XT5 Luxury on Carfax, called immediately, and scheduled a test drive for the next day. However, when I confirmed with them the next day, they told me it was just sold and tried to talk me into another XT5 which is $4,000 more for the same condition. Luckily, I didn't leave home yet. Otherwise, I would end up spending 2 hours driving for a lie, for a car that doesn't exist. The funny thing is, after 1 week, that car is still on their website and Carfax. I bought a pre-owned 2 days ago, and the info has already been taken down from both the dealer's website and Carfax. Therefore I can confirm here Friendly Cadillac is definitely doing Bait and Switch. I resent dealers like this. They simply DON‘T care and they jerk you around for fun, and also your money. More

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I purchased a 2015 CTS with 84K miles. I was told that they had done a 160 point inspection and everything was good. I had to take it back for an alignment which I knew I would have to do. After less then they had done a 160 point inspection and everything was good. I had to take it back for an alignment which I knew I would have to do. After less then 1K miles it needed new brakes and rotors. I have aksed for a copy of the inspection report-no luck. The service department is assume, but sales-not so much. Should have known when the sales guy kept asking for more "cheddar" to lower the payment. More

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I was sold a lemon and the managements response is “It’s no our fault, call the manufacturer.”. The service department is not muck better! no our fault, call the manufacturer.”. The service department is not muck better! More

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Nice people, clean dealership, provide snacks, coffee, WiFi and much more. I would recommend to everyone has a try to come in. You won’t be disappointed! WiFi and much more. I would recommend to everyone has a try to come in. You won’t be disappointed! More

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Great Dealership Great Job , I'd go there again . Straight forward and honest . Car was ready to go when promised . Washed and gassed . A painless experience , Thanks Great Job , I'd go there again . Straight forward and honest . Car was ready to go when promised . Washed and gassed . A painless experience , Thanks More

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We came to the dealership because our service advisor wanted to check our tires. Because he was informed by GM to because of bad tires from the factory. wanted to check our tires. Because he was informed by GM to because of bad tires from the factory. More

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Very friendly, knowledgeable and professional sales lady! The whole crew was excellent! I will recommend the dealership to my family and friends! Great experience! Keep the good work! The whole crew was excellent! I will recommend the dealership to my family and friends! Great experience! Keep the good work! More

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Service Department _ Outstanding Customer Service I purchased my 2016 SRX from another dealership. I had been using this dealership for all my maintenance needs. Due to schedule conflicts, I was una I purchased my 2016 SRX from another dealership. I had been using this dealership for all my maintenance needs. Due to schedule conflicts, I was unable to use this dealership and decided to go to Friendly. I am so happy I did. I was so surprised to learn Friendly's prices for the same services were quite a bit less than my original dealership. The customer service was fantastic. After my car was ready the gentlemen asked me if I knew all the neat features on the SRX. He took the time to show me quite a few features that I never even knew where on my car. The staff at Friendly is truly dedicated to customer service and is driven to exceed a customer's expectations. More

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XT5 trunk latch Service experts did excellent job identifying root cause for squeaky and annoying noise from rear side of vehicle. The dealership replaced trunk latch Service experts did excellent job identifying root cause for squeaky and annoying noise from rear side of vehicle. The dealership replaced trunk latch and other parts. Great prompt service! More

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