AutoStar Chrysler Dodge Jeep Ram of Hendersonville

I purchased a Chrysler Pacifica from AutoStar CDJR Hendersonville on Memorial Day, May 25, 2026. My salesperson was Brandon. Before purchasing, I was told multiple times that the open safety recall ha Hendersonville on Memorial Day, May 25, 2026. My salesperson was Brandon. Before purchasing, I was told multiple times that the open safety recall had been completed. That was a major factor in my decision to buy the vehicle. The van has been at the dealership since the day after Memorial Day. I later found out from the service department that the recall was still open, the part was on national backorder, and there was no ETA for repair. This was extremely frustrating because I would not have purchased the vehicle had I known the recall had not actually been completed. I also spoke with the manager, Jobi, about the situation. During that conversation, I explained that I bought the vehicle based on being told the recall was completed. Jobi told me he would speak with his COO and get back with me. It has now been over 8 days since that conversation, and I still have not received a follow-up call or any clear resolution. I have also requested multiple times to speak with the general manager, including through Brandon, but those requests have not been handled properly and I still have not received a call back. At this point, the lack of communication has been just as disappointing as the original issue. I have had to chase down answers myself, contact the lender to document the situation, and escalate the matter because I still do not feel like the dealership has taken proper responsibility. I understand mistakes can happen, but selling a vehicle after representing that a safety recall was completed, then later finding out it was still open with no repair ETA, is unacceptable. The dealership’s failure to return calls or provide a clear resolution has made this a very poor experience. Based on my experience, I would strongly caution anyone buying a vehicle here to personally verify all recall repairs and documentation before signing anything, regardless of what sales or management tells you verbally. More

I’m very happy with Auto Star dealership in Hendersonville NC. My service advisor Phillip Keen is PHENOMENAL. Hendersonville NC. My service advisor Phillip Keen is PHENOMENAL. More

Absolutely best place I have ever walked into for service and purchases! Everyone is so friendly and caring! Always makes me feel so welcomed, like home. Service team is so understanding getting your vehicle and purchases! Everyone is so friendly and caring! Always makes me feel so welcomed, like home. Service team is so understanding getting your vehicle can be so stressful and costly. They always keep your pocket in mind. Quick, dependable, reliable service every time. I will never go else where. One quick phone call and they get you in immediately, you pull up and they take you right away! Both service and sales put you first always and immediately. Can't find a better group of people anywhere! More

Absolutely best place I have ever walked into for service and purchases! Everyone is so friendly and caring! Always makes me feel so welcomed, like home. Service team is so understanding getting your vehicle and purchases! Everyone is so friendly and caring! Always makes me feel so welcomed, like home. Service team is so understanding getting your vehicle can be so stressful and costly. They always keep your pocket in mind. Quick, dependable, reliable service every time. I will never go else where. One quick phone call and they get you in immediately, you pull up and they take you right away! Both service and sales put you first always and immediately. Can't find a better group of people anywhere! More

Alejandro Rodriguez is the Best if you ever want to understand a sale it’s him he is the guy for your new vehicle. I would recommend Alejandro anytime anywhere. Thanks Auto Star you guys are the best. understand a sale it’s him he is the guy for your new vehicle. I would recommend Alejandro anytime anywhere. Thanks Auto Star you guys are the best. I will always deal with Auto Star from This point on. More

Alejandro Rodriguez is the man for the vehicle you want. He is very explanatory about how the car deals work. He really helped us understand the process I would appoint him to anyone , anytime and anywhere. He is very explanatory about how the car deals work. He really helped us understand the process I would appoint him to anyone , anytime and anywhere. I’m telling you if you want a nice vehicle and feel very satisfied when you leave the lot he is the guy. More

I’m so happy with my new jeep thank you very much. there are a good people to do business with I’m very happy with them there are a good people to do business with I’m very happy with them More