Thomas Esparza | Page 7

Lots of upselling. Airfilter on car is reuseable, technician states needs replacement. The check tires before rotating is a gimmick. Rotate tires before they show Airfilter on car is reuseable, technician states needs replacement. The check tires before rotating is a gimmick. Rotate tires before they show wear. The service advisor states she can’t synchronize with other dealerships for the latest oil change intervals.. so she said the car appears not to have had oil change done in 13k miles. I told her it was done at Subaru orange coast. No action taken by service advisor . Why not do what is right for the customer? More

by MGLEN01 Verified Customer Verified Customer

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Got the last 2025 BRZ ts from this dealer. Danny Maynor, the sales rep, was very courteous and helpful. Danny Maynor, the sales rep, was very courteous and helpful. More

by david.liang01 Verified Customer Verified Customer

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Friendly, warm, not pushy at all. They basically just opened cars at our request and allowed us plenty of time and space to make our decisions. Highly recommend buying your car here! They basically just opened cars at our request and allowed us plenty of time and space to make our decisions. Highly recommend buying your car here! More

by SHELLIW1977 Verified Customer Verified Customer

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Since I bought my car, service is the best, nice people, excellent service, I just want to thank you for all you have done for me and my car excellent service, I just want to thank you for all you have done for me and my car More

by PANAL373 Verified Customer Verified Customer

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Have always been happy with the service department in the past But this time they were set on trying to convince me to add on all these different services. Was very frustrating wondering I was just there for past But this time they were set on trying to convince me to add on all these different services. Was very frustrating wondering I was just there for an oil change They even tried to tell me I needed new windshield wipers when mine were only two weeks old. Wondering if they would have been this way if my husband would have brought the car in instead of me! More

by WEDMORE3 Verified Customer Verified Customer

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Clean,friendly, got me in and out quickly, service writer Thomas was cool and straightforward. Appreciate the coffee machine. Thomas was cool and straightforward. Appreciate the coffee machine. More

by scooter1300 Verified Customer Verified Customer

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All dealerships have about the same service. Same oil same parts. But this service dept has some of the highest quality associates you can find Same oil same parts. But this service dept has some of the highest quality associates you can find More

by MIKEG25 Verified Customer Verified Customer

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Easy appointment and drop off. Brayan is a great service advisor and kept me well informed of my vehicle’s progress. Brayan is a great service advisor and kept me well informed of my vehicle’s progress. More

by RCASTILLONOCSD Verified Customer Verified Customer

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Very friendly staff and good service. Easy to make an appointment on line. They kept me up-to-date on the progress of service by texting me a link so I could check on my car. Easy to make an appointment on line. They kept me up-to-date on the progress of service by texting me a link so I could check on my car. More

by LIZK3 Verified Customer Verified Customer

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All worked as expected. I would purchase again in the future. Price was good and agents helpful I would purchase again in the future. Price was good and agents helpful More

by Lbbuika Verified Customer Verified Customer

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