Thomas Esparza | Page 6

Great and timely communication, friendly, and professional employees. The sales process was consumer focused and not stressful at all. The dealership facility was clean, bright and inviting.. professional employees. The sales process was consumer focused and not stressful at all. The dealership facility was clean, bright and inviting.. More

by larrydis Verified Customer Verified Customer

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Salesman was great he actually seemed knowledgeable about the cars we were looking at and ended up purchasing the cars we were looking at and ended up purchasing More

by hotrods1995 Verified Customer Verified Customer

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The experience was excellent due to the information that was sent to keep me in the loop. Also the service advisor made sure I understood what was going on also. Overall an excellent experience. was sent to keep me in the loop. Also the service advisor made sure I understood what was going on also. Overall an excellent experience. More

by SANCHEZ_PETE Verified Customer Verified Customer

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Had a great experience purchasing my new Subaru at Sutherlin! Probably drove the salesman nuts because I was unsure if I liked the new body style for the 2026 Outback, waffled back and forth if I wan Sutherlin! Probably drove the salesman nuts because I was unsure if I liked the new body style for the 2026 Outback, waffled back and forth if I wanted a 2025 or 2026. Made several visits to the dealership to look before I finally made my decision. Tom Esparza was so amazing and kept me in the loop while I waited for the 2026 Outback to arrive so I could see it in person. Absolutely will recommend to friends and family. Kenny and Anu in finance were great too, the transaction was smooth and painless. lol. More

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The people at Sutherlin Suburu were very pleasant to work with. They were willing to send me number over text so I had everything in writing before I went into the dealership and agreed to match a special th with. They were willing to send me number over text so I had everything in writing before I went into the dealership and agreed to match a special that was not advertised for their location. when we walked into the dealership, they had coffee, pastries and were overall very welcoming. I had just had a terrible experience at the Chrysler Dodge Jeep Ram next door the day before so this was a breath of fresh air. More

by kirstinbaffa Verified Customer Verified Customer

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Miguel was very helpful, providing everything we needed to purchase a new auto. I would recommend Migel to anyone. to purchase a new auto. I would recommend Migel to anyone. More

by randy Verified Customer Verified Customer

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We were really impressed by the new management and their staff at Sutherlin Subaru. They helped us find the perfect car for us. Everyone we meet there were kind and helpful. staff at Sutherlin Subaru. They helped us find the perfect car for us. Everyone we meet there were kind and helpful. More

by DEREK72 Verified Customer Verified Customer

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Quick, professional, kind & informative service. They always answer any of questions and send me on my way knowing that I have all the correct information. They always answer any of questions and send me on my way knowing that I have all the correct information. More

by M. Rent Verified Customer Verified Customer

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Very pleased with the car buying process. My wife wanted a Forester Hybrid, red with brown leather, which was not in dealer inventory, but our salesman Tom Esparza was able to locate a vehic My wife wanted a Forester Hybrid, red with brown leather, which was not in dealer inventory, but our salesman Tom Esparza was able to locate a vehicle in Ventura. Once we agreed on the figures, they arranged a dealer swap and Tom personally drove to Ventura the next day to make the trade. The sales manager and the finance manager both were very personable and a pleasure to work with. No issues or pressure to purchase extended warranties, etc. Well done to all involved! More

by Helliwell Verified Customer Verified Customer

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Lots of upselling. Airfilter on car is reuseable, technician states needs replacement. The check tires before rotating is a gimmick. Rotate tires before they show Airfilter on car is reuseable, technician states needs replacement. The check tires before rotating is a gimmick. Rotate tires before they show wear. The service advisor states she can’t synchronize with other dealerships for the latest oil change intervals.. so she said the car appears not to have had oil change done in 13k miles. I told her it was done at Subaru orange coast. No action taken by service advisor . Why not do what is right for the customer? More

by MGLEN01 Verified Customer Verified Customer

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