Thomas Hoang | Page 3

I just arrived home from purchasing my new RAV4 XLE Hybrid. What a great experience it was buying from Rudy Luther Toyota! It started with me contacting their internet sales coordinator, Thomas H who w Hybrid. What a great experience it was buying from Rudy Luther Toyota! It started with me contacting their internet sales coordinator, Thomas H who was super responsive and informed me about the vehicles available on their lot to see that day. Even though I initially inquired 20 minutes before they closed, he responded quickly and efficiently to my emails and was willing to help me get an appointment that night if needed. I ended up going in the following day and Thomas had reserved me an appointment with a sales consultant, Jen F. I cannot sing Jen’s praises enough! Jen was amazing to work with and made me feel so comfortable. Despite there being a shortage of vehicles when I came into the dealership, she was happy to help me find a Rav in the pipeline that fit my wants and needs and was über communicative about every step of the process as to when it was expected to arrive, when it was a few days out, and then again when the day it arrived. Jen made sure to find out exactly what features I was looking for for my “must haves” and my “nice to haves” and helped me find a vehicle allocated to the dealership that was exactly what I wanted. She really understood what I was looking for and helped me drive off of the lot with my perfect car. She made the whole experience so easy and effortless—I would absolutely buy from her again. Josh in finance was another shining star, he got me all set up with my paperwork in record time. It was the fastest car purchase I’ve ever made and he didn’t pressure me into any add-ons I didn’t want. This was my first time buying from Rudy Luther Toyota and if I ever find myself in the market for a new vehicle, I will be back! I’ve purchased 2 vehicles from another local Toyota dealership and it was like pulling teeth and I did not feel as valued as I did in comparison to Rudy Luther Toyota. Thank you Thomas, Jen, Josh and Rudy Luther! You are all-stars. More

Helpful 0

Report | Print

I called to ask any sales manager a question about Rudy Luther's car sales policy and Miranda answered my questions without hesitation even when her answer's conflicted with another store managers statemen Luther's car sales policy and Miranda answered my questions without hesitation even when her answer's conflicted with another store managers statements in regards to my questions . Miranda is looking out for the customers best interest OUTSTANDING & POSITIVE EXPERIENCE I RECEIVED💯 More

Helpful 0

Report | Print

Frankie was excellent from the first contact until we drove the car out the door. Katie in finance was very helpful in offering various options concerning the financing of the auto and add-ons. Both were drove the car out the door. Katie in finance was very helpful in offering various options concerning the financing of the auto and add-ons. Both were very knowledgeable, freindly and professional. Great experience all around. More

Helpful 0

Report | Print

expected more for my trade in but an adjustment was made to up the price to get closer to a value I got from my local toyota dealer to up the price to get closer to a value I got from my local toyota dealer More

Helpful 0

Report | Print

The team at Rudy Luther Toyota is awesome. Especially, Ally!!! Ally!!! More

Helpful 0

Report | Print

Thomas worked really hard to find a car to suit my specifications. I really appreciated his regular communication with me, especially during this unusual market right now! He is knowlegable, attentive specifications. I really appreciated his regular communication with me, especially during this unusual market right now! He is knowlegable, attentive without being too pushy, and was great to work with during my inquiry at this dealership! I also loved that he was at ease communicating by my preferred method- so much easier for me. Thanks,Thomas! More

Helpful 1

Report | Print

Excellent knowledge, listened to what we wanted, very personable, a Toyota booster without being pushy. He kept in touch and let me know the status of everything. Thanks. personable, a Toyota booster without being pushy. He kept in touch and let me know the status of everything. Thanks. More

Helpful 2

Report | Print

I spent 40 years in retail with Dayton's and Target corp. so I know outstanding customer service when I experience it. Jesse Gibbs was not only very knowledgeable but was also through in explaining and demo so I know outstanding customer service when I experience it. Jesse Gibbs was not only very knowledgeable but was also through in explaining and demonstrating all the new features of my 3rd Rudy Luther Toyota Venza. He has contacted me to follow up and offered additional assistance if I need it. I would say he gave me and my wife the true blue ribbon treatment. A job well done Jesse. I'll let you know when I need more of your professionalism. More

Helpful 3

Report | Print