Thomas Lenci

It all started with confusion, and sadness of the unexpected “unknown”, and ended with restoration in humanity, and believing that only good comes from challenging moments!…I called, and spoke to Far unexpected “unknown”, and ended with restoration in humanity, and believing that only good comes from challenging moments!…I called, and spoke to Farnage, she showed such kindness, and understanding when she heard my fear of, and sent me to an ANGEL, Samantha, whom made haste to get the issue sorted by connecting me with my HERO, Tom…Samantha stayed in touch until the situation was settled, even if she was very busy, her empathy was felt throughout, and SO appreciated!!…Tom sent Val, a very kind technician to my home since my car wouldn’t start, he arrived with a smile, and lifted the bonnet, attached the cables, and my CX5 started!…we left straight away to Mazda at Palm Beach, I was behind Val, my brother was behind me, and we arrived quickly, and safely…as soon as I pulled up, Tom was ready to open the bonnet, and get started straight away, no delay, the sense of urgency, heaven sent!…it was finished SO quickly, he even went BEYOND that to show me how jumping cables worked, it detail, and with a smile, to feel safe in someone’s care, that’s an understatement when it came to how Tom made me feel, truly!…Jorge, a sweet guy sorted my paperwork, and had me out feeling even more grateful…if it wasn’t for what took place with my car not starting, out of nowhere, I never would have encountered true HUMANITY, a DYNAMIC team effort!…🙏🏻🙏🏻😁😁🙏🏻🙏🏻 More

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Exceptional service , very friendly and knowledgeable in his work. He said 1.5 hours and it was definitely 1.5 hours. He was happy to help and listened attentively to my concerns. his work. He said 1.5 hours and it was definitely 1.5 hours. He was happy to help and listened attentively to my concerns. More

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I had an exceptional experience with the service advisor Darren! From the moment I walked in, he was welcoming, professional, and attentive to my needs. He took the time to listen to my concerns and ensured Darren! From the moment I walked in, he was welcoming, professional, and attentive to my needs. He took the time to listen to my concerns and ensured that all my questions were answered clearly. His knowledge and expertise were evident, and they kept me updated on the progress of my vehicle throughout the service. The entire process was smooth, and I truly appreciated the level of care and attention I received. I highly recommend him and his service, and I’ll definitely be coming back in the future! More

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