"I had the best AND the worst experience at this..."
I had the best AND the worst experience at this dealership and unfortunately I have to rate it according to the latter....
I came in with my husband on Friday (6/18/21) "just to have a look" and everyone we met with was helpful and friendly (big thanks to Cesar) and the staff did their job so well we ended up leaving with a car!!! Overall very happy, with the feeling we did a good deal.
Now the bad part: we came in again a few day later (Sunday afternoon 6/20), for a few minor things and to ask about the price protection pledge: we found the exact same car listed on their website for $500 cheaper... After explaining the advertised price (with picture to support) and asking about their "best deal guarantee", the sales manager (I think it was Jason Brdar) came out of his little office to tell us "you should be happy with your deal", "get out of my store", and "I don't care I have lawyers". We were SHOCKED!!!! At no point we were either rude or pushy with them, just asking about matching the advertised price. I have no word for that ONE rude person, unfortunately it had ruined my whole experience at this dealership. Don't even think I'm gonna be back for service.... No customer deserves to be treated this way. I hope management takes appropriate actions.
"Leased a 2021 Mazda6 yesterday from Mazda Palm Beach. My..."
Leased a 2021 Mazda6 yesterday from Mazda Palm Beach. My sales rep Cesar Belmonte, sales manager Jason Brdar and the finance department were friendly, professional and helped make the process a smooth one.
"Evan is a great guy! He was very patient and helpful. He..."
Evan is a great guy! He was very patient and helpful. He was able to negotiate such a great deal for me as a first time buyer! He was absolutely the best and I had an amazing experience! Definitely coming back to him and recommending him to others!