Thomas McCarthy

The service exceeded all my expectations. Highly competent staff. Without a doubt the best service in Cape Cod. will always be my preference. Highly competent staff. Without a doubt the best service in Cape Cod. will always be my preference. More

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Clean facility and very professional staff. Would take my truck there again. Thank you very much. Would take my truck there again. Thank you very much. More

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I can not do less than 1. My truck has not been fixed, 7 months My truck has not been fixed, 7 months More

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My experience was with the Service Department. A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, seemingly apathetic, and difficult to communicate with. Overall, the department couldn’t provide adequate communication about my vehicle — what needed to be done — and when it would be ready. More

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Professional & courteous . They went beyond the repair it went in for as they did a full survey and found other conditions that needed repair to make the truck safe. They went beyond the repair it went in for as they did a full survey and found other conditions that needed repair to make the truck safe. More

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Because don’t resolve my problems they say the noise it’s Normal for 2023 xt4 but noise never it’s normal Normal for 2023 xt4 but noise never it’s normal More

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The service department was very helpful with my truck. I also appreciate the shuttle service for getting me to work on time I also appreciate the shuttle service for getting me to work on time More

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Brought my truck in for a solution to a long running issue with the rear suspension. Truck was received, fixed, and returned in the time promised. Good communication from Tom issue with the rear suspension. Truck was received, fixed, and returned in the time promised. Good communication from Tom More

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Absolutely awful. Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296 Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296.57. More than half of what I paid for it. (I bought it from them less than 2 years ago.) They said the only things that would have been covered under warranty was void because it was my fault. They claimed lack of maintenance/oil change (recommended oil change is at 6k miles, I have only put on 3.8k miles), and lack of use (I drive it several times a week, and it has never sat unused for more than 2 weeks). I took the car to an independent mechanic that my family trusts, and guess what, the only thing needing replacement was the solenoids. It came to $305. Copeland blatantly lied to my face about so many things. They told me my brake pads were down to 1/4. The trusted mechanic said the rear pads look nearly new and the front are at maybe 50%. They caused me a huge amount of distress from this. Weeks of uncertainty, thinking my car was scrap, that they had SOLD me a scrap car. I live on fixed income and have only that one car. Absolutely screw them. Not only will I never be going back (who cares about the remainder of the warranty if they are going to try weasling their way out of it), but I will be actively turning away/warning anyone I come into contact with that is looking for a car or car service. I'm strongly considering contacting the Better Business Bureau and may even look into legal action. I don't want to ever hear from them again unless it's to refund the $277 oil change and diagnostic they charged me that my mechanic said could have been done for $75. More

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Not personable, when I brought my car in previously, he gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. More

by gruvybuggy Verified Customer Verified Customer

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