Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis

Thomas McCarthy

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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4.3
84 Reviews
4.3

84 Reviews

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84 Reviews of Thomas McCarthy

November 08, 2026

Dealership Rating
Employee Rating

Excellent service. One of the issues could not be resolved within my time frame so they were eager to schedule an additional appointment More

by steve
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris

November 07, 2026

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Service appointment done in timely fashion my car was carefully serviced! Clean and ready on time ! More

by CAHALABCB
Service Price Transparency
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Recommend Dealer
Yes

November 04, 2026

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Very happy with service department. Christian worked extremely hard to take care of the problem with my truck More

by Kirk
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christian Delouche

October 21, 2026

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Excellent service. Thomas and staff very polite and knowledgeable. Dropped me off and picked me up at no cost. More

by nan.haro
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Recommend Dealer
Yes

April 16, 2025

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The service exceeded all my expectations. Highly competent staff. Without a doubt the best service in Cape Cod. will always be my preference. More

by shalomtavares01
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Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

Copeland Chevrolet Hyannis responded

We are so appreciative of your kind words and support and happy to see that our team is hitting all the goals in helping provide great service. We look forward to being here when you need us. Bryan Scarpellini - Managing Partner

April 05, 2025

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Clean facility and very professional staff. Would take my truck there again. Thank you very much. More

by cameronmunroe199
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

Copeland Chevrolet Hyannis responded

Thanks Cameron! Appreciate you very much! Bryan Scarpellini - Managing Partner

December 23, 2024

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Employee Rating

I can not do less than 1. My truck has not been fixed, 7 months More

by binges-ragtime.8g
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 23, 2024

Copeland Chevrolet Hyannis responded

Binges - We're sorry to hear that your truck is not repaired and would love an oportunity to verify it's status and see how we can best assist. Please feel free to reach out at your convenience to our Service Manager at cjasie@countoncopeland.com or myself and we will be happy to review. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 19, 2024

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Employee Rating

My experience was with the Service Department. A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, More

by doro24don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris , Sarah Koumbouris

Dec 18, 2024

Copeland Chevrolet Hyannis responded

Thank you for your feedback. We always strive for the best possible automotive service experience and will use this to help improve our communications between the team and our customers. If we may ever be of any assistance, please do not hesitate to reach out to me directly. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 12, 2024

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Employee Rating

Professional & courteous . They went beyond the repair it went in for as they did a full survey and found other conditions that needed repair to make the truck safe. More

by Mark
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Copeland Chevrolet Hyannis responded

Thank you Mark for the 5-star review! Love to see the servcice team going above and beyond to keep customers informed as to the health of their vehicles. Happy Holidays! Bryan Scarpellini - Managing Partner

October 01, 2024

Dealership Rating
Employee Rating

Because don’t resolve my problems they say the noise it’s Normal for 2023 xt4 but noise never it’s normal More

by Gleison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 02, 2024

Copeland Chevrolet Hyannis responded

Good afternoon. We apologize if you're having a noise in your Cadillac XT4. We are happy to look at it again and try to determine if the noise is a characteristic of your vehicle or perhaps your selling Cadillac dealer may be able to have you drive another in stock XT4 for comparison reasons. All of my contact information is below, so please feel free to reach out to me directly should I be able to help in any way, and again our apologies for this noise concern with your vehicle. Look forward to connecting soon. Bryan Scarpellini - Managing Partner 508-534-2144 bryan@countoncopeland.com

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