Thomas Nguyen

Poor customer service at best, lack of honesty and transparency, and just all around not helpful. I was repeatedly told correct information, which directly conflicts with what is in my service and mai transparency, and just all around not helpful. I was repeatedly told correct information, which directly conflicts with what is in my service and maintenance contract. I've been a BMW customer for almost 20 years and I've never been treated so poorly. In addition to the lack of transparency and honesty, I experienced homophobic behavior by Sam Hafez. I was then was ignored and not at all acknowledged by Thomas Nguyen. Dellis Montell also repeated ignored my requests for help. Save yourself the headache and find a different dealer, especially if you are a woman or if you are a man who cares at all about how women are treated. Not surprising that the Yelp reviews are terrible. More

by OLLEN.ELIZABETHW Verified Customer Verified Customer

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Thomas has lost his zest for this job. He has been cold every time I’ve gone into the dealership. I turned in a car and leased a new one and the experience was the worst I’ve ever had. He has been cold every time I’ve gone into the dealership. I turned in a car and leased a new one and the experience was the worst I’ve ever had. He was supposed to have my windows tinted for extra money but when I went to get the car no tints. His tone in his voice was very rude. I will not go back if he remains working there. Max was the sales guy and did a good job. More

by JENNIFER Verified Customer Verified Customer

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Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

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I have been purchasing my BMW cars from SMBMW for over 30 years and I must say I am extremely pleased with the sales department, service department and overall encounters with this dealership. It is very co years and I must say I am extremely pleased with the sales department, service department and overall encounters with this dealership. It is very comforting dealing with the same staff each time I visit SMBMW. They run a tight ship. More

by DOUG97 Verified Customer Verified Customer

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Sales process was straightforward and very low pressure. The sales rep, business manager and finance manager were all helpful and the process was relaxed. The sales rep, business manager and finance manager were all helpful and the process was relaxed. More

by ADAMBLUEFOX Verified Customer Verified Customer

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Great customer service! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! More

by ANGELAMARIACOSTELLO Verified Customer Verified Customer

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Amazing service! Kye was incredibly helpful and made the entire process of leasing a new BMW a very easy and enjoyable process. The rest of the staff was also really Kye was incredibly helpful and made the entire process of leasing a new BMW a very easy and enjoyable process. The rest of the staff was also really helpful - highly recommend this dealership! More

by DFROSH08 Verified Customer Verified Customer

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Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

by SREERAM44 Verified Customer Verified Customer

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Gary and the used car manager were incredibly patient and accommodating. I would recommend to everyone accommodating. I would recommend to everyone More

by MATTGEZALYAN Verified Customer Verified Customer

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I can't say enough kind words about Santa Monica BMW they are the ultimate professionals from top to bottom are the ultimate professionals from top to bottom More

by RANDY70 Verified Customer Verified Customer

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