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Thomas Ousley
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26 Reviews
26 Reviews
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26 Reviews of Thomas Ousley
May 02, 2025
I have not had the best experience at Jenkins. I want to see all the “numbers and breakdown” while I am making my mind up, not after the fact. Need to be more transparent. Received follow up let I want to see all the “numbers and breakdown” while I am making my mind up, not after the fact. Need to be more transparent. Received follow up letter from Adam. I called 3 times and he never returned my call! Poor customer service More
by SHIRLEY.AUSTIN
Verified CustomerOther Employees Tagged: Buddy
April 24, 2025
Great experience. Very accommodating in finding me the car I was interested in purchasing. Highly recommend! Very accommodating in finding me the car I was interested in purchasing. Highly recommend! More
by GATORRN
Other Employees Tagged: Carolyn Davis, Jace Raney
April 17, 2025
The customer service was outstanding as is the vehicle SUV. Not my first purchase there. SUV. Not my first purchase there. More
by MTV1985
Other Employees Tagged: Nico Estrada-Avila, Adam Dolin
March 28, 2025
Everyone involved with the sale were great. .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleas .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleasant experience to work with... The only down side was the prep process, i thought was a little lacking... The car was taken over to the detail shop and they did what they do to prep the car before it goes to the customer... I hadn't noticed until i went home the first night, but inside of the front and rear windows were very dirty... I came back the next day and informed Sergey of the issue, he asked me if I'd mind taking the car over to the detail shop... I said, sure, no problem... I explained to the young man who was there, what the problem was, and he said he'd take care of it for me, and i thanked him... I went outside to make a few calls and then i went back into the bays to look at a Palisade that was there for detailing and the detailer went outside to do the windows... When he was finished, he came back inside and told me they were done... I thanked him, gave him a tip, and thanked me profusely and i left... Not for nothing, the front looked great, but the back was bad... I was getting the windows tinted the next day or so, so i didn't sweat it... When i got out of the car at home, i noticed a scratch (about 2") at the end of the rear door... I'm getting a hitch put on, so i thought I'd mention it then... More
by PTFARLER
Other Employees Tagged: Sergey Yu, Ikeya Harol
March 25, 2025
Jenkins had the car we wanted in the color and trim of our first choice. our first choice. More
by MARYLINH28
Other Employees Tagged: Carolyn Davis, Charles Huxoll, Jace Raney
March 08, 2025
Dishonest, unprofessional, unethical practices. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. More
by A_MAE89
Other Employees Tagged: Patrick Glavey
March 08, 2025
I would heartily recommend the dealership, but not the service department, they were not courteous or friendly on a previous visit. service department, they were not courteous or friendly on a previous visit. More
by SJAMISON3
Other Employees Tagged: Carolyn Davis, Jeremy Agee
March 05, 2025
All the people were very friendly and helpful. Nico did a great job in explained the vehicles features. Nico did a great job in explained the vehicles features. More
by WADEWARD123
Other Employees Tagged: Nico Estrada-Avila, Charles Huxoll
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