Thomas Prondzinski | Page 31

EXCELLENT SERVICE, When you come into the Lexus dealership everything is clean and organized, and customer courtesy is highly outstanding. Everyone is attentive to the customer's needs, and they ar dealership everything is clean and organized, and customer courtesy is highly outstanding. Everyone is attentive to the customer's needs, and they are willing to go beyond the call of duty to make sure customers are satisfied with the service. Again Thank You for letting me be part of this Family. More

by ZHEILY1 Verified Customer Verified Customer

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Knowledgeable Service Arrived and was taken care of immediately. Tom was a genial and effective service writer. He goes above and beyond. Looking forward to working with Arrived and was taken care of immediately. Tom was a genial and effective service writer. He goes above and beyond. Looking forward to working with him in the future. More

by stuld Verified Customer Verified Customer

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Professional, courteous, competent and convenient service From start to finish, I was dealt with very professionally, with concern for all of the items needing attention. Communication was excellent, always c From start to finish, I was dealt with very professionally, with concern for all of the items needing attention. Communication was excellent, always courteous. The service issues were handled competently. I was provided a loaner car, delivered to my door, for the 2 days of service. My vehicle was returned with a full tank of gas and spotlessly clean. Excellent visit. More

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Great. Took slightly longer than I anticipated, but ok. Great . This is my 4th Lexus with this dealer. Tom did a great job.a a a a a a a a a a a a Great . This is my 4th Lexus with this dealer. Tom did a great job.a a a a a a a a a a a a More

by RICAR Verified Customer Verified Customer

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I had a great experience at Lexus of Arlington. My service advisor Tom was extremely helpful and friendly. I also had a pleasure working with the sales manager Marcin Wierzba, he was absolutely amazin service advisor Tom was extremely helpful and friendly. I also had a pleasure working with the sales manager Marcin Wierzba, he was absolutely amazing. I would definitely recommend Lexus of Arlington to my family and friends. More

by ASOGORZALEK Verified Customer Verified Customer

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Service Center is fine but Sales Staff are discriminatory Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles are serviced. Sales experience when my wife tried to purchase my a vehicle was horrendous. Although my wife was making the purchase and knew what she wanted, the sales person, sales manager, and even the financing person directed all questions to me even though I kept telling them to direct the questions to my wife. Even this survey was addressed to me instead of the owner...my wife. Sales persons here definitely need training on how to respect their customers. Very poor listening skills. It's only about making a sale. And then, to make matters worse, upon delivery, they provided the wrong vehicle without many of the options we wanted. We will not purchase here again. Avoid this discriminatory dealership at all costs. More

by waykul Verified Customer Verified Customer

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FANTASTIC DEALERSHIP I have been a customer forever 15 years having purchased 5 vehicles. The Sales and Service Departments are both outstanding. They always exceed my I have been a customer forever 15 years having purchased 5 vehicles. The Sales and Service Departments are both outstanding. They always exceed my expectations. More

by RJLIGOCKI Verified Customer Verified Customer

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10,000 mile service I have dealt with Arlington Lexus for many years and have always been happy with the service. The facilities are first class and the service writers w I have dealt with Arlington Lexus for many years and have always been happy with the service. The facilities are first class and the service writers with whom I have dealt have always kept me informed as to my car's needs. I never feel as though the service people try to tell me to do things that are not necessary at the time. More

by HOWARDEFINK Verified Customer Verified Customer

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Great service Was there for scheduled maintenance. Service done quickly and professionally.Everything done was explained and also written down. Only disappointment Was there for scheduled maintenance. Service done quickly and professionally.Everything done was explained and also written down. Only disappointment was that because of cover, no porters so unable to get a car wash. More

by AKERICKSEN Verified Customer Verified Customer

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Good dealership professionals,and salesman,an woman. The only thing I have with is part that is on recall still have not come in yet. only thing I have with is part that is on recall still have not come in yet. More

by Cigarzz47 Verified Customer Verified Customer

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