Thomas Prondzinski | Page 44

Outstanding Dealership! I have purchased many Lexus cars here and experience stellar care from sales to your outstanding Service Dept. Tom is the Best service provider. You b I have purchased many Lexus cars here and experience stellar care from sales to your outstanding Service Dept. Tom is the Best service provider. You buy a car from your sales guy, but you marry into the Service Department!!! Excellent services with Superior Professional Courtesy extended, always!!! Thank you, Alison Saiki More

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Service Great service and exceptional staff Efficient and provided timely service as indicated Waiting area and amenities very much appreciated Thank you f Great service and exceptional staff Efficient and provided timely service as indicated Waiting area and amenities very much appreciated Thank you for the service hours and knowledgeable staff More

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Excellent Quick response, extremely helpful, had to find a tow truck connected me to Lexus road service. Came on Sunday to fix blow out, service appt today for Quick response, extremely helpful, had to find a tow truck connected me to Lexus road service. Came on Sunday to fix blow out, service appt today for a new tire. Made the best of an unfortunate situation. More

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Superb, trustworthy service advice Today I took my Lexus LS (with 54,000 ) miles to the service manager, Tom Pronzinski. In an unhurried fashion, Tom reviewed my service records then Today I took my Lexus LS (with 54,000 ) miles to the service manager, Tom Pronzinski. In an unhurried fashion, Tom reviewed my service records then shared his professional advice. (This LS will be given to a family member in the next two months.) Tom scanned the database in order to select the exact high-performance new tires for this model. I asked him to replace the battery,wiper blades and do a wheel alignment. Tom provided a loaner car and this service was completed in a matter of hours . I look forward to purchasing the new 2018 LS so I can continue this “win win” partnership with Arlington Lexus and Tom . More

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Efficient. Courteous. I was met as soon as I drove. The services and cost were explained in detail. They called when the work was done. Great experience. I was met as soon as I drove. The services and cost were explained in detail. They called when the work was done. Great experience. More

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Reason for cause of unusual rotor damage not explained The cause for the rotor damage by the caliper was not explained satisfactorily. 45k mileage for new rotors is not what I expect for a Lexus vehicle. S The cause for the rotor damage by the caliper was not explained satisfactorily. 45k mileage for new rotors is not what I expect for a Lexus vehicle. Suspect damage was caused at last tire replacement at 40k performed by Lexus tech. May or may not return for service here, depends on receiving a satisfactory answer to what likely caused rotor damage. Normal driving is not the likely cause. More

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Great job Always a pleasure dealing with the team members at Lexus of Arlington. Great attitudes and easy to deal with. We wouldn't go anywhere else. Always wor Always a pleasure dealing with the team members at Lexus of Arlington. Great attitudes and easy to deal with. We wouldn't go anywhere else. Always working together More

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Emergency repair - Fri afternoon before Labor Day Had a dead battery and needed a replacement....but this happened @3pm on Friday before Labor Day weekend.....the wait alaone for a car wash was 3+hrs. Had a dead battery and needed a replacement....but this happened @3pm on Friday before Labor Day weekend.....the wait alaone for a car wash was 3+hrs. But the Service guys worked with me to get the battery swapped out and me back on the road by 5pm. I was very happy it was able to be squeezed in and taken care of. The rating for the service for this day is outstanding. More

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Great service As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain tha As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain that I had great customer service. More

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25,000 maintenance Tom kept me informed by cell phone that it was taking a little longer on my car. Enjoyed the bagel and the massage chairs while I waited . Tom kept me informed by cell phone that it was taking a little longer on my car. Enjoyed the bagel and the massage chairs while I waited . More

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