Thomas Siraco | Page 10

The sales manger was really nice and helpful and handled my problem very professional because of him it went well my problem very professional because of him it went well More

by anb88 Verified Customer Verified Customer

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I’ve been dealing with Newins for the last 20 years Brian Blanco is an excellent sales person it is definitely a joyful experience dealing with him and his brother Sean that used to be there I’ve recommended Blanco is an excellent sales person it is definitely a joyful experience dealing with him and his brother Sean that used to be there I’ve recommended many of my friends to see Brian and Brian has sold all my friends new trucks good work Brian More

by john a paganas Verified Customer Verified Customer

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Always works with you. Tom is the best, honest and helpful. Been going there for years. helpful. Been going there for years. More

by pennypalmieri Verified Customer Verified Customer

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Everyone at this dealership was excellent! Bryan and Tom went out of their way to make sure everything went smooth. went out of their way to make sure everything went smooth. More

by BK77 Verified Customer Verified Customer

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Had a great experience dealing with this dealership. Tom Siraco was my sales person and he was wonderful. Very kind and quick to help with any questions I had. Would highly recommend this dealership to an Siraco was my sales person and he was wonderful. Very kind and quick to help with any questions I had. Would highly recommend this dealership to anyone. More

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mr.thomas siraco was a very proffecional salesman..treat me respect . annswer all my questions. too bad i had to wait 5 month for my f150 truck..due to chips and semi conductor shortage, hope to see him in me respect . annswer all my questions. too bad i had to wait 5 month for my f150 truck..due to chips and semi conductor shortage, hope to see him in a near future, thnakyou mike acosta More

by basess2b10ball Verified Customer Verified Customer

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I wanted to purchase my lease car and Tom was very happy to help. I needed the paperwork brought out to me and he was happy to. to help. I needed the paperwork brought out to me and he was happy to. More

by abusch35 Verified Customer Verified Customer

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Smooth process from beginning to end. Love my Explorer. Tom S. Is top notch in what he does. I knew I was in great hands. I will be recommending him to family & friends. Tom S. Is top notch in what he does. I knew I was in great hands. I will be recommending him to family & friends. More

by Madison1973 Verified Customer Verified Customer

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BRYAN BLANCO IS THE WORST GENERAL SALES MANAGER! FORD NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at t NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at this dealership. I was told that one of the perks of the PMP was unlimited oil changes for the duration of my three year lease (due to end 2/19/21), but was charged $55 for my fifth oil change back in November 2020. Supposedly, I was only allowed four oil changes. When I returned home and checked my agreement, turns out the Finance Manager, Joe Corcione left that field on the PMP contract blank. He never checked off the service intervals as to whether it would be 5,000 or 7,500. COMPLETELY BLANK. I immediately brought this to the attention of the Sales Manager, Matthew Stickney back in November 2020. After some back and forth and knowing my lease was due to expire in a few months (2/19/21), Matthew said he would cut me a check for $55 to compensate me for the oil change. A month goes by, but no check. I called and left voicemails. I followed up via email several times. Finally get Matthew on the phone again in early 2021 and he asked me to refresh his memory as if I hadn't left numerous voicemails and emails. I again asked for the reimbursement for the oil change. He asked if I still had the vehicle and whether or not I was interested in leasing a new 2021 Ford Explorer...he said he would work on the reimbursement (but it appears now, that he only intended to compensate me if I leased a new 2021 vehicle). Two more months go by with me leaving voicemails and following up via email, to no avail (I guess Matthew figured I had already returned the vehicle and they lost out on the sale). On April 6th, I left a written message with the secretary Diane explaining the situation I was experiencing with Matthew not being responsive and asking to speak with someone above Matthew. I was advised Bryan Blanco was above Matthew. I asked Diane to either have Matthew or Bryan contact me. To date April 20, 2021, never heard back from either. Today, I finally got Bryan Blanco on the phone and he basically said I was being petty asking Newins Bayshore to reimburse me $55 for an oil change. "You're leaving all these voicemails and involving all these people for what $55? $55 is nothing...for all the time you spent on the phone you wasted $55...I sold 75 vehicles this month and no one complained, you're the only one complaining ." Sticking to the facts, I told Bryan to pull my contract and he will see that the intervals were omitted from the contract and I should be compensated no matter how "petty" the amount. At the end of our conversation I asked if there was someone I could speak to above him and he said "no". I asked if he was the owner of the dealership "maybe". Can I speak to the owner of the dealership "I don't know". Who is the owner of the dealership "I don't know". So you're not going to give me anyone above you "no - call Ford and complain". I can tell this is a family run dealership and that both Matthew Stickney and Bryan Blanco must be related to the owners in some way. They felt very comfortable being unprofessional with no care in the world as to any repercussions from management. To the owners of Newins Bayshore, I'm sure you have plenty of customers with great experiences, BUT YOU ALSO HAVE A FINANCE MANAGER WHO OMITS IMPORTANT DETAILS FROM THE PMP CONTRACT. YOU HAVE A SALES MANAGER WHO FAILS TO FOLLOW THROUGH OR RESPOND TO CUSTOMER COMPLAINTS, CALLS AND EMAILS. YOU HAVE A GENERAL SALES MANAGER CALLING ONE OF YOUR CUSTOMERS "PETTY", NOT TO MENTION THE CHILDISH RESPONSES OF "MAYBE" AND "I DON'T KNOW". I don't know who the 75 customers are that bought vehicles from your dealership this month, but they are in for an unprofessional experience if faced with any issues pertaining to their vehicle. ONE WOULD EXPECT MUCH BETTER CUSTOMER SERVICE FROM A FAMILY OWNED DEALERSHIP! More

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Our whole family has dealt with Newins Ford for at least 15 years.we would never go anywhere else!awesome staff!!!they do everything they can to make sure you’re satisfied! 15 years.we would never go anywhere else!awesome staff!!!they do everything they can to make sure you’re satisfied! More

by gailbusching422 Verified Customer Verified Customer

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