Tim Blanco

     Edited just now Greenway Kia and Kia Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warrant Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warranty still. At one point they told me my vehicle was ready only to find out when I drove 45 minutes to pick it up, that it in fact was not ready. At no point, has anyone offered a loaner vehicle to me while they determine how to fix my heat and air and safety recall on it. My brother in law had to call corporate to get any information since no one would provide any to me other than all expenses are completely out of pocket and was told that the dealership could in fact get me a loaner vehicle and they opened a case number for that and said it would be 3 days max. I called corporate today and they have changed their minds and said this is not something Kia does. The communication of this dealership is a complete joke. They even lost my vehicle when it was towed there and the service admin assist had the audacity to ask me if my vehicle had even been picked up from me yet. Not a single manager has called me to offer a resolution or an apology at minimum. I will never buy another Kia vehicle and I encourage everyone else to shop elsewhere too. More

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Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they would rush the payoff check within 3 business days since I had a payment due in 7 days. I checked the balance on my old loan 6 days later and it still showed a balance. I called where that loan was from and they informed me no payoff has been made. I called the dealership and talked to Amy in accounting who assured me it was made and even gave me a check # and the address it was sent to which was correct, (but of course she couldn’t find the tracking # for the check for 4 days. Amy began ignoring my calls so I contacted my salesman Brandon who was not nothing short of spectacular during my sales experience. He told me he would have a tracking number to be by noon the next day and he came through. I ran the tracking number and not only was it not sent to the address she told me she sent it to, it wasn’t even sent to a bank. Tracking showed it was signed for by a guy at a loading dock. I called the bank and they said they can’t do anything which I totally understand. I informed them that the dealership already sold the truck I traded in and they advised me not only was that highly illegal, but obviously they won’t be able to obtain the title for the new owner. Today, I went ahead and made another $700 on my trade that I haven’t even had in 18 days and even now belongs to someone else. I called the dealership and they are refusing to place a stop payment on that check and issue a new check. I am now unable to close on my mortgage because my debt to income sky rocketed because now it’s showing 2 car payments (and a late truck payment) The dealership is refusing to do anything so my next step apparently has to be a lawyer and the Better Buisness Beareu. I had a bad feeling when I was on their website the night of the day I traded my truck in and there was already multiple pictures of it online which showed all my personal belongings (including a page of temporary bank checks) and my license plate still on the truck. They couldn’t even wait until we finished the deal and I cleaned out my truck of my belongings. I truly hope you do not buy a car from this place More

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I was shopping for a used vehicle for my wife. I found the exact car I was looking for on Autotrader at a very nice price. When I contacted them for a complete price quote, taxes, title, fees, etc, they the exact car I was looking for on Autotrader at a very nice price. When I contacted them for a complete price quote, taxes, title, fees, etc, they had added $2950.00 as a ‘recon charge’ to recondition the vehicle for sale. When I saw the car, I questioned what they had done to recondition it as there were several scratches and an apparent sideswipe on the right rear fender that had not been repaired. I drove for an hour and a half to ge there, told them in advance that we were coming to buy the vehicle and they said they would get it to ‘detail’ so it would be ready when we arrived. It wasn’t. We waited about another 20 minutes and they brought the car out. Clearly, the detail process was a shine and wipe and some tire dressing which should take about 30 minutes. After hearing the motor noise and reviewing the entire car, we decided to walk away. 3 and one half hours wasted on a car represented to be clean and nice and it wasn’t either. Dealing with manager, Tim, was no pleasure either. No one would explain the additional charge other than they allegedly put $3000.00 into every vehicle they take in. Vehicle was bought at auction, not traded in. Crooked, deceptive practices. Wanted to have me sign all paperwork prior to showing me the car. Stay away. More

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AVOID AT ALL COST DO NOT BUY FROM THIS DEALERSHIP!!! Brought a brand new 2015 Forte, I had a few credit issues but I was told by multiple SALES MANAGERS that if I kept DO NOT BUY FROM THIS DEALERSHIP!!! Brought a brand new 2015 Forte, I had a few credit issues but I was told by multiple SALES MANAGERS that if I kept the payments up on the car 12-24 months they could easily trade me into a newer KIA, put no money doen and lower my payments. Well after 24 months of perfect on time payments, a huge improvement in my credit scores, they tell me the best they can do is if I put $2500 down my payments will still jump over $125 a month because my car is o my worth half what I owe on it... I was lied to just so they could sell a car.. Avoid this dealer and KIA.... More

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