"Don't expect support after the sale"
I purchased a used vehicle from here. The Internet Sales team and my salesman were great and very helpful. They answered all my questions and took extra time to make sure they were finding vehicles that met my criteria. If I could write a separate review to give Internet Sales and my initial salesman a five star review I would. Sadly, that is where the great experience ended. Mistakes were made on the paperwork, I was assured they were corrected on the electronic form but they were not; all the paper copies that followed for warranty, registration from DMV, etc still had the wrong information. I was told I was also purchasing an extended warranty that covered me from day 1, it does not. I purchased the vehicle knowing full well it had a few items to be addressed. Took vehicle to my regular mechanics to get the "few" items I was told were wrong repaired which turned into many items that were wrong. When it came time to contact the warranty for authorization to repair, they had no record of my vehicle. I was told it takes 30 days to file paperwork but I was still covered from day 1. Called dealership looking for assistance and got basically none. When asked what could be done since the vehicle needed to be repaired to be driven any further, I was told to wait 3 weeks for the paperwork to be filed and then get it fixed, meanwhile, my vehicle is in the shop on the lift and was told it was unsafe to drive and very lucky to get home in one piece. Ultimately was told the warranty would get refunded since I now had to pay my repair bill out of pocket but I have not seen the refund yet and honestly am not holding my breath it will be. Great sales team saved this review from being 1 star. If you choose to do business here, make sure you don't expect support after the sale and you will be on your own.
Other Employees Tagged:
"Thorough dealer review of Jeep models."
Dealer rep. Tim Coppersmith, quickly came to my aid looking over Jeep models, especially my favorite the Compass.
He showed me the different vehicle equipment differences and then assisted me on a vehicle drive, which was a very pleasant experience. The Compass was a great driving SUV. I was surprised of the overall quality.
"EAsy to do business with"
We were in the market for a JK Wrangler as a second vehicle. These guys had a great used vehicle that met our needs and they made it easy to make the transaction. Tim Coopersmith, Eric, and the rest of the team did everything they could to support our purchase of the Jeep once we made the decision it was the right car for us. Thanks Guys!
"Amazing crew of people"
I am not going to lie, to start we had it a bit rocky. But I have never had an entire crew of people care so much about making me happy! Everyone was extremely nice to me. I mainly worked close hand in hand with Tim, Richard, and Eric. They listened to what I wanted and literally got me what I wanted and then some! I have never felt more valued before, I wasn’t treated like just another sale. They didn’t push me into anything I didn’t want. I am so happy with my experience with these guys I couldn’t possibly express myself. Also The other sales reps like James joked around with me making it an enjoyable to be there in general. The next time I need a car I will be going there. I also wouldn’t even mind dropping in to see how everyone is doing. Thanks guys for everything you did for me!!!
Other Employees Tagged:
"My review "
We traded our Jeep for a Cruze today. It was a great experience. Everyone is so nice and helpful. Tim was our salesman again and he is absolutely wonderful. Highly recommend this dealership!!
Had a great time at the Stevens Point Jeep dealer. Tim was my salesman and helped find the right Jeep. He helped me along the way with every question I had. Super friendly and would recommend to anyone.
"Great personnel, great service, very very helpful!"
- Lwarence J.
We gave this dealership a 5 star rating because this is our second purchase there in 4 years. Both times we were treated great! Buying a vehicle can often times be like having a tooth pulled, but at this dealership we felt at ease and they worked with us as far as what we wanted and most importantly, what our budget could handle. We felt at ease walking in the door and Tim went out of his way to accommodate us.
The staff is the most professional that we have every dealt with. I would highly recommend anyone needing a new car to stop by and talk to Tim. If you don't see it on their lot, they can get it for you!
I do not make my comments lightly. We will be coming back when we need our next vehicle, that's for sure! Thank you Tim.
"Excellent and painless"
It was a wonderful experience. Tim was super easy to work with. Patience and answered all my questions. He made the deal possible. Awesome experience
"It was Great!"
From the moment we stepped foot on this dealerships lot we felt valued and appreciated. Everyone was very knowledgable and friendly, and never pushy. Tim was our salesman and he was great to work with because he just knew all the answers to our questions and was very reassuring throughout the whole process. They did not have the model we wanted but Tim put in overtime to locate us exactly what we wanted. When the time came to pick up our vehicle Tim was not available however, Brandon made sure we knew where all the buttons were and answered all of our questions. No matter what you are looking for this dealership can make it happen for you!
Thank you so much