Tim Dang | Page 12

I've looked at cars on your lot before, with very I've looked at cars on your lot before, with very nice salesmen. I wish I had gone with one of them. I was given Dan, who I emailed with, prior I've looked at cars on your lot before, with very nice salesmen. I wish I had gone with one of them. I was given Dan, who I emailed with, prior to my appt. I questioned his knowledge of my car when he spelled Insight wrong. Thinking it was just a typing error, I asked him in person how to spell the name of the car, and again he spelled it wrong. This may seem petty, but if you don't know the simple spelling of your product, how much wrong info was going to be given out. Dan was friendly at first, but then would became short with me. He was irritated when I asked to look at the car in white. I realize I had asked for it in blue, but that should not be a reason to get irritated with the customer. My boyfriend and I took the new 2021 Insight for a test drive, and found 3 french fries between the seats in the cup holder. I told him about this and he waved it off. No apology. "It'll be detailed". After signing papers with Dan, we were told we could go home, and he would have Mr Dang call while the car was detailed. When Mr Dang called, 3 hours later, he was surprised we had left as Dan had not told him. I was not surprised. On the drive off the lot, the fries were still there. Dan was out on the lot, I stopped him, told him I had something for him and gave him the fries. Said the detailing wasn't very good. Again, he shrugged this off. I returned next day to cancel extra warranty on my car and have it cleaned again. I didn't call Dan as I didn't want to deal with him. After detail was done, Dan came around the corner, angry I hadn't contacted him first. He then said he had gotten in trouble with his manager for one of the discounts on the car, glared at me, and waited for a response. I suppose he expected an apology. I felt him to be very unprofessional. He says this is a part time job for him. I feel he should stay with his bartending job. I had a totally different experience a few days later when I stopped in for a review on the workings of the dashboard. Abraham showed me how to work the radio, the computer system, how to get the most mileage. He was superb. He was patient and explained things thoroughly. He didn't just rely on telling me to look at YouTube videos, like Dan did. At one point, a family pulled up in the lot, and took some time to gather themselves and a baby stroller. Abraham noticed them, called inside for a salesman (I believe it was his sister) to come immediately to attend to the family. They had been in the lot too long without acknowledgement from the inside crew, about 3 min. This was not acceptable to him and it was impressive how quickly he jumped on it. When I told him about the french fries, he was appropriately appalled and apologized. Abraham was wonderful. Extemely attentive and professional. You should hire more people like him. He takes his job seriously and is truly concerned with Honda's reputation. More

by GAILRAPPL Verified Customer Verified Customer

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It an ex sessional experience. I would highly recommend to friends. Greg and Tim went above and beyond. Tim didn’t create a customer , he created a memorable experience in buy a car and relationship for to friends. Greg and Tim went above and beyond. Tim didn’t create a customer , he created a memorable experience in buy a car and relationship for life. More

by HERSOLPONCE Verified Customer Verified Customer

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Everyone was so helpful and nice. I ordered my car on Monday and received it a couple days later. I am very happy with my new car. Monday and received it a couple days later. I am very happy with my new car. More

by Nguyen Verified Customer Verified Customer

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Abraham is the best. We were beyond please with his service and care about our decisions. Definitely will be back in the future and will recommend service and care about our decisions. Definitely will be back in the future and will recommend More

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Excellent customer service good price of car. Our salesman Alex went out of his way to get an owners manual for us. Very satisfied customer salesman Alex went out of his way to get an owners manual for us. Very satisfied customer More

by HERMANMAUROSCHADT Verified Customer Verified Customer

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My dealer was very here helpful and made the leasing process easy and fast with no stress. She was quasi able to answer all my questions. process easy and fast with no stress. She was quasi able to answer all my questions. More

by JAMOYER25 Verified Customer Verified Customer

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Recently got my 3rd vehicle from Manly. Service is always great, and the real showstopper is the OG Honda they have displayed at the entry really tells you that they know a thing or 2 about Hondas. They even great, and the real showstopper is the OG Honda they have displayed at the entry really tells you that they know a thing or 2 about Hondas. They even had me come back in a few days later as they found another 5% savings on my payment. More

by calasmd Verified Customer Verified Customer

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Good service, good deal. Taken care of. Got what we asked for. Asked to see certain colors, brought them to us without hesitation. Would recommend. for. Asked to see certain colors, brought them to us without hesitation. Would recommend. More

by name Verified Customer Verified Customer

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I bought my car at this dealership. I have very good experience and the deal goes through very smooth. It was internet deal and sales person gave me best deal in bay-area. I went 55 miles to this dealer experience and the deal goes through very smooth. It was internet deal and sales person gave me best deal in bay-area. I went 55 miles to this dealership because of the price. More

by AMIN1238 Verified Customer Verified Customer

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Lorena was very professional and she tried the best to make us happy with the buying of our new car and the traded of our other car. Thank you. make us happy with the buying of our new car and the traded of our other car. Thank you. More

by DAMAYA0480 Verified Customer Verified Customer

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