Tim Farrand

Very good experience. The wait was not long at all. Gave me the option to have car detailing The wait was not long at all. Gave me the option to have car detailing More

by QUEENBJ Verified Customer Verified Customer

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Tim Farrand was my service advisor and was very friendly and explained everything needed to be done including a minor recall fix. The waiting area was large with comfortable chairs and free popcorn and cof and explained everything needed to be done including a minor recall fix. The waiting area was large with comfortable chairs and free popcorn and coffee (other snacks for sale). More

by JBIGIO52 Verified Customer Verified Customer

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Very fast and friendly and professional service center. 2nd new car I've bought since 2012 2nd new car I've bought since 2012 More

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I had an inspection ‘done’ weeks ago but it wasn’t and I had to go back up there to get it done. Even with that, I had to wait 30 mins and when everything was done they didn’t pull my car up but I had to wa had to go back up there to get it done. Even with that, I had to wait 30 mins and when everything was done they didn’t pull my car up but I had to walk to it. I wasn’t very happy about how I had to come back up there - I’m a working mom so every precious second counts and then yall made me walk to my car when normally the vehicle gets pulled up. I just felt my time was disrespected and Im not a valued customer - I’ve been going to this location for years and bought my car there. I may have to consider another Toyota when purchasing my next vehicle. More

by Ashley Verified Customer Verified Customer

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Tim is the best you have. He listens and takes care of my needs. He never try’s to.push me to buy something that don’t feel I need at the service. He just explains what is fou He listens and takes care of my needs. He never try’s to.push me to buy something that don’t feel I need at the service. He just explains what is found during service and lets me make my choice. More

by MELTON1956 Verified Customer Verified Customer

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Great group of people to work with. They listen to what you say. Work done in a timely manor and my vehicle works like it was new again. They listen to what you say. Work done in a timely manor and my vehicle works like it was new again. More

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Tim is very nice and always explain the service going to do and how much it cost.He also try to avoid unnecessary expenses. do and how much it cost.He also try to avoid unnecessary expenses. More

by JSAMUEL420 Verified Customer Verified Customer

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Fantastic workers. Love Tim he was great he explained everything in plain talk. Answered every one of my questions love him Love Tim he was great he explained everything in plain talk. Answered every one of my questions love him More

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They were very courteous and the service was quickly done. They took the time to answer my questions. done. They took the time to answer my questions. More

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My experience with Freeman was exceptional. This is in great contrast to Toyota of Grapevine, which is very slow and failure to be forthcoming. Freeman was quick, clean, and uneventful. My serv This is in great contrast to Toyota of Grapevine, which is very slow and failure to be forthcoming. Freeman was quick, clean, and uneventful. My service representative, Tim Farrand was quite informative and gave me straightforward information about my new car warranty. More

by jimventor Verified Customer Verified Customer

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