Tim and his team are very friendly, informative, and
efficient. Never worry about getting over-charged or sold services not needed.
efficient. Never worry about getting over-charged or sold services not needed.
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by Eric
Verified Customer
Verified Customer
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
Thank you!
Tim and his team make sure everything is taken care
correctly and efficiently. He is always upfront if there is anything that also needs to be addressed
correctly and efficiently. He is always upfront if there is anything that also needs to be addressed
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by JMUELLER007
Verified Customer
Verified Customer
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for the review!
Everything was done that was requested. The communication
was great and we recieved updates along the way.
was great and we recieved updates along the way.
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by TONY.MIGLIACCIO
Verified Customer
Verified Customer
Other Employees Tagged:
Angela Carr
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for the review!
Recall service work was done in record time! I thought it
was going to take a half day, but was pleasantly surprised when it only took about an hour.
was going to take a half day, but was pleasantly surprised when it only took about an hour.
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by LLALLEY
Verified Customer
Verified Customer
Other Employees Tagged:
Angela Carr
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
Thank you!
Able to quickly schedule an appointment.Work was
Able to quickly schedule an appointment.
Work was completed well and in a timely fashion.
Able to quickly schedule an appointment.
Work was completed well and in a timely fashion.
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by SOBRIEN6
Verified Customer
Verified Customer
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for the review!
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
We appreciate the review!
Happy I purchased the extended warranty. The original
warranty unfortunately expired 9-29-21. Thank you. Thank
warranty unfortunately expired 9-29-21. Thank you. Thank
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by WINTER53012
Verified Customer
Verified Customer
Other Employees Tagged:
Angela Carr
Jan 07, 2022 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for the review!
Very satisfied with the service and quality of the
repair. I would recommend the dealership
repair. I would recommend the dealership
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by LFRAZIN
Verified Customer
Verified Customer
Nov 10, 2021 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for the 5-star review!
The best service. Tim is very knowledgeable and answers
questions without having to ask any more. Great place to do business.
questions without having to ask any more. Great place to do business.
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by Pyron
Verified Customer
Verified Customer
Other Employees Tagged:
Angela Carr
Nov 10, 2021 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for the 5-star review!
Service done ahead of schedule. Fair price. Effortless
at check in and cash-out. I always read the vehicle inspection report.
at check in and cash-out. I always read the vehicle inspection report.
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by ALVOXAMP
Verified Customer
Verified Customer
Other Employees Tagged:
Angela Carr
I don't know if this is a new Auto Industry way of
handling things or a dealership thing. But I have had some issues with my truck since I bought it new. Steering dives when you are at 45 MPH and abov
handling things or a dealership thing. But I have had some issues with my truck since I bought it new. Steering dives when you are at 45 MPH and above and hit a bump. First time I brought the vehicle in, it came back from service as nothing wrong and could the service department could not recreate problem stated by customer. Problem got worse and I saw on Ford Pass there was a recall on my truck for,,, wait for it,,, Steering. Brought it up to their attention next time I was in again for steering issues and this time it got "fixed" Dampner was replaced. Now it is starting to do it again and they cannot recreate the issue.
Other issue I am having is many times a week the engine is hard to start. In the last month it has failed twice to start when I turn the key. Again, brought up a couple times and failed to recreate issue. Seems like when the truck sits for a three or more days it has a hard time starting.
Will look on web for probable causes and trouble shoot starting issues on my own. Can't do that for steering. Have seen online the steering issue is a design flaw and many are experiencing this.
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by KINGBATTLE
Verified Customer
Verified Customer
Other Employees Tagged:
Angela Carr
Sep 29, 2021 -
Gordie Boucher Village Ford of Thiensville responded
We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation and make things right. If you would not mind giving us a call at 262-242-1100 at your earliest convenience. We look forward to speaking with you and working towards earning back your business.