Tim Holm | Page 27

Definition of Excellent Customer Service Thanks to Michelle for returning my calls, emails, and texts expediously, while providing a friendly and sincere customer care attitude and indulging Thanks to Michelle for returning my calls, emails, and texts expediously, while providing a friendly and sincere customer care attitude and indulging me by listening to my drab conversations. Corey thanks for your patience and perseverance in obtaining an excellent loan that met our monthly payment and fit into our budget. And for the good deal on the extended warranty that gives me the peace of mind when buying a used car as 'life is like a box of chocolates, you never know what you're gonna get," which accurately summarizes most of our used car buying experiences until now. Tim thanks for stopping by to say hello and talk a little politics, Manhattan Indian mascot change, and showing you care more about the customer than the bottom line. 👍😉 More

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Awesome We ordered a 2017 Chevrolet Colorado. Chris Eckert is our salesman. There was a problem at the factory concerning the Colorado. He got right to the We ordered a 2017 Chevrolet Colorado. Chris Eckert is our salesman. There was a problem at the factory concerning the Colorado. He got right to the problem and it should be coming any day.. We have purchased numerous new vehicles in the past several years and have always been treated like we were their only customer. In fact, when we order our new Colorado, Mr. Tim Holm came over shook our hands both me and my wife and thanked us for purchasing a vehicle from his dealership. Everyone is the dealership are awesome to work with. More

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Good experience I was originally looking for a 2011 or 2012 silverado. Eric was very helpful in trying to match up my budget with what they had in stock. While I wasn I was originally looking for a 2011 or 2012 silverado. Eric was very helpful in trying to match up my budget with what they had in stock. While I wasn't able to work a deal on the vehicle I wanted, Eric, Hunter and the finance team helped me to find another vehicle on their lot that was a better financial fit than the one I had originally looked at. I came to Holm expecting a high pressure, miserable experience. I was surprised, to say the least. I had been to other dealerships-one of which tried the classic two-salesmen-per-customer, don't-give-you-your-key-back-so-you-can-leave approach, and I couldn't stand it. What surprised me is that Holm automotive didn't use that approach. The purchase experience with Eric and Hunter was very customer-centric, I liked how the conversation focused more on what I could afford versus what they wanted to sell me. I did not expect, at all, to meet the owner of the place during the purchase process, yet a brief introduction to Mr Holm and a pleasant conversation was a nice touch. I returned to the dealership a week after the sale-the truck had a slight rattle under the bed- and the guys that serviced the vehicle did sothoroughly and professionally. These guys took the truck out for a test drive, checked out the undercarriage and found that the culprit was, of all things, a loose bed bolt. I was there and back on the road in an hour. I will certainly return for another vehicle if the need arises. More

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Amazing Everyone here was amazing. For being a first time buyer to taking my grandma with my that buys from the a lot. They did not treat us any different! Ma Everyone here was amazing. For being a first time buyer to taking my grandma with my that buys from the a lot. They did not treat us any different! Made me feel very welcomed, so helpful, caring and just down right amazing! I meet almost everyone there and they all had smiles! Definitely glad I came to this place to buy my first car! Will forever but cars here and send my friends! Thank you all More

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Overall Leasing Experience Surprisingly enjoyable experience. Our initial salesperson left the dealership, but Mandi handled the transition professionally and was great through Surprisingly enjoyable experience. Our initial salesperson left the dealership, but Mandi handled the transition professionally and was great throughout the entire process. Only challenge was the "extras" finance tries to sell you once you reach that point. Everyone in the entire dealership, from the owner himself, to the young man who did the car wash before delivery treated us better than family! More

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Holm Chevrolet employees are stellar. We have happily purchased from Holm for years and have met with outstanding attention and congeniality every visit. They care about people, not ju We have happily purchased from Holm for years and have met with outstanding attention and congeniality every visit. They care about people, not just sales. More

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Worked well with you and helped with getting the best deal. They were very helpful and worked late so that we could get the car we wanted that night. They explained everything and didn't push us. They were very helpful and worked late so that we could get the car we wanted that night. They explained everything and didn't push us. More

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Easy buying experience We've dealt with Mandi Sims on both of our vehicles, and she makes the process easy. No BS or gimmicks. My only reason for giving a 4 star rating an We've dealt with Mandi Sims on both of our vehicles, and she makes the process easy. No BS or gimmicks. My only reason for giving a 4 star rating and not a 5 is dealing with Corey, the finance guy, leaves a little bit to be desired. When I told him we were financing the vehicles elsewhere, he was a little taken aback and somewhat defensive. Full disclosure - I'm a loan officer at a local bank, so I had my financing already lined up well before we got there. Corey seemed to think that not financing with them would cost me more interest money, but he had no knowledge of my financing arrangements. And, so far, service after the sale is great. I had a few minor things on my pickup and they were taken care of for free. Also, my wife's battery died two weeks after purchase, so they replaced it for free. We like dealing with Holm. More

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New Customer Perfect auto buying experience, I found a vehicle I was interested in and came in and did my transaction the next day. Fast, efficient, friendly servi Perfect auto buying experience, I found a vehicle I was interested in and came in and did my transaction the next day. Fast, efficient, friendly service from everyone I dealt with. I would recommend Holm Auto to everyone. More

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It was a nice experience, Everyone at the Dealership was very helpful and knew their product's ! Offer great service, even to the point where they will pick up your vehicle Everyone at the Dealership was very helpful and knew their product's ! Offer great service, even to the point where they will pick up your vehicle for service ! I would buy another truck from them ! More

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