Tim Kroll | Page 26

Amazing experience, all day, everyday! I’ve been to many car dealerships in the past (I’m a car enthusiast/work for a company that makes racing video games (And I love my cars)! Early Ja I’ve been to many car dealerships in the past (I’m a car enthusiast/work for a company that makes racing video games (And I love my cars)! Early January, I purchased a 2015 Dodge Challenger SRT Hellcat from Thomas Dodge. First experience wasn’t with Faye, but it was a great experience regardless. August of this year, the appeal of the Hellcat wore off for me (Between going through a set of tires every couple weeks + the gas mileage + RWD in the winter = death sentence), I was looking to get another vehicle. I went to a Ford dealer first to check out a Ford F-150 Raptor, and they wanted me to fill out a credit app/get bank preapproval before even being able to test drive the Ford Raptor (Really?). I immediately left and went down the block to Thomas Dodge. Faye’s my go-to salesperson at Thomas, and I met her early in the morning. I told her what I was looking for (Something fast, luxurious, towing capability, cargo space, and a real show stopper). First she recommended the Trailhawk (A great suggestion), but that wasn’t good enough for my need for speed. Next she recommended a SRT Grand Cherokee (Great suggestion, any other day I would say yes - but I wanted to go all out with my vehicle that I would be driving on a daily basis/my company vehicle). “Trackhawk?” “Trackhawk” It was early in the morning + I didn’t have breakfast, so I asked Faye if she wanted to go get a snack (On me). She prepares the car (That nobody has driven yet), and a few minutes later, we head out to Starbucks. Faye’s a Mopar enthusiast, so we had to get on it a little bit on the backroads. I’ve never had my breath taken away by a car’s performance/style (I was grinning cheek to cheek like a kid in a candy store). We pickup our Starbucks, head back to the dealer, and go over the paperwork. The paperwork process was pain free, and Faye guided me throughout the entire process + outlined/explained each thing I had a question about. She also explained to me my financing options (Opted to go with a lease through FCA, because I go through cars the same way I go through shoes). About an hour or two from the time I walked into the dealership, I was walking out with the keys to my brand new 2018 Jeep Grand Cherokee Trackhawk! Faye is the best salesperson I’ve had the pleasure of doing business with (Not limited to car dealerships). She’s honest, understands the needs/situations of each and every one of her clients, finds/sells the best quality vehicles out there, and makes the entire process pain-free & enjoyable. I got fayebolized, and couldn’t be happier - thank you, Ms. Giles! More

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Great Dealership! Loved my entire experience at this dealership! Great service from Joe Heisler! I would highly recommend this dealership and will be returning in the f Loved my entire experience at this dealership! Great service from Joe Heisler! I would highly recommend this dealership and will be returning in the future for my next vehicle! More

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It was fun I would definitely recommend this dealership to anyone . Very knowledgeable and helpful. Seems like Joe really likes his job. There is the difference. I would definitely recommend this dealership to anyone . Very knowledgeable and helpful. Seems like Joe really likes his job. There is the difference. Thanks Joe. More

by BRADEN1949 Verified Customer Verified Customer

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Both accomadating and efficient. Have been pleased with every visit. One visit was not scheduled, but I was quickly taken care of and of course put at ease. Waiting area is comfortab Have been pleased with every visit. One visit was not scheduled, but I was quickly taken care of and of course put at ease. Waiting area is comfortable and clean. It's my intention to continue doing business with Thomas Dodge for future purchases. More

by SDARNOLD Verified Customer Verified Customer

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Excellent Customer Service I came in to test drive a vehicle and ended up buying it that same day. Very low pressure sales environment that made the buying process easy for me. I came in to test drive a vehicle and ended up buying it that same day. Very low pressure sales environment that made the buying process easy for me. Highly recommend this dealer because of the helpfulness of all the staff with even the smallest details of the car buying process. More

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Priced right painless purchase I had been shopping for a reasonably priced spare car to drive daily for work and connected w/Faye. I told her what I was looking for and in 3 days s I had been shopping for a reasonably priced spare car to drive daily for work and connected w/Faye. I told her what I was looking for and in 3 days she had three options for me. I chose the one I believed would suit me best, made an offer after a brief test drive and the car was mine. I took it home the same day. Faye was addressed all my questions and concerns! My experience was quick, the staff was accommodating and friendly. I'm proud to say I've been "Faybolized"! More

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Excellent service and very friendly I brought my newly purchased used jeep Liberty from a used car lot and brought it to Thomas for some repairs. Unfortunately, the repairs for my recen I brought my newly purchased used jeep Liberty from a used car lot and brought it to Thomas for some repairs. Unfortunately, the repairs for my recently purchased Jeep from a used car dealership were estimated to nearly $7,000. Looks like I purchased a real "lemon." I had to make a decision to either repair or take an alternate route. I spoke to the repairman "Tom" in the service area and he thoroughly showed me what needed to be done to the jeep as there were many leaks, ball joints bad, spindles, etc... the list went on and on. I asked him if I could possibly trade in the jeep and purchase a vehicle. He stated this was an option and never made me feel like he was trying to make a buck off me. We headed to the sales area and I was greeted by Joe Heisier. I explained to Joe my dilemma and he stated that he would be glad to assist me and see what options there were. I told Joe the budget that I was looking at and he was able to accommodate. I was not looking to spend more than $300 a month on a new vehicle lease. The purchase was for my wife as she needed a car to travel locally and we agreed that a lease would be the best option since she would not be putting more than 10K miles per year on it. With the trade in, Joe was able to accommodate what I was asking. Joe made this a pleasant experience as well as Tom and the service team. Thank you so much for making this a non-pressured experience along with a rapid closing. I would definitely recommend Thomas to anybody who is looking to purchase or lease a jeep. Thank you team! More

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Best place to go for a new car I have been coming here for years to service my car. When I needed a new car I knew I could find what I was looking for. Faye took great care of me, e I have been coming here for years to service my car. When I needed a new car I knew I could find what I was looking for. Faye took great care of me, everything was hassle free. Thank you Thomas Dodge!!! More

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Sales Consultant Joe Heisler was very professional. He made buying the car an enjoyable experience. I highly recommend everyone to contact Joe when makin Consultant Joe Heisler was very professional. He made buying the car an enjoyable experience. I highly recommend everyone to contact Joe when making a purchase. Tim Kroll made signing the finance paperwork a pleasant experience. More

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Easy purchase Easiest auto purchase I’ve ever made. The salesperson was very patient with me. I love my new Jeep. I will definitely purchase from here again. Thank Easiest auto purchase I’ve ever made. The salesperson was very patient with me. I love my new Jeep. I will definitely purchase from here again. Thank you Joe and Tim. More

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