Tim Prete | Page 4

It was easy to make a appointment. How long the service will take was clear. The step to COVID cleaning was very good, felt safe. Tim is great! will take was clear. The step to COVID cleaning was very good, felt safe. Tim is great! More

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Fantastic customer service Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is handling my truck always takes the time to review all details of what has been handled on my vehicle, and anything that might need to be done on the future maintenance, to keep my vehicle in top preformance mode... More

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Purchase 2020 Titanium Escape Hybrid We found the car online. Went in, met with Manager, Ramy Ghabour, personally. He walked us efficiently through purchase/financial options. Did not nee We found the car online. Went in, met with Manager, Ramy Ghabour, personally. He walked us efficiently through purchase/financial options. Did not need a test drive, so car was delivered to our home. Showroom staff friendly and knowledgeable. As manufacture"s back up camera failed within 2 weeks of purchase, Dealership Service Manager, Tim Prete immediately ordered a new camera. Technicians installed it conveniently and efficiently. Tim's time estimation was spot-on. Service staff were thorough in sanitizing, cleaning & masking throughout my visits. Thanks for supporting my purchase. More

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Consistently excellent service I've purchased my cars from Ken Grody Ford over the last 10 years. Service has been and continues to exceed expectations. My wife's C-Max and my Ford I've purchased my cars from Ken Grody Ford over the last 10 years. Service has been and continues to exceed expectations. My wife's C-Max and my Ford Fusion Hybrid are ready when promised if not before. More

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Met expectations Very affable group of service personnel. I travel past other Ford dealerships to have my vehicle serviced by Ken Grody Ford. I have friends that trave Very affable group of service personnel. I travel past other Ford dealerships to have my vehicle serviced by Ken Grody Ford. I have friends that travel for service from Ken Grody. More

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Great Place to Shop for a Ford! There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do agai There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do again. The year, 2008, and I had it serviced there every since. A long drive from my house but worth every mile for the professional service and handling of the car. More

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Tim always rolls out the VIP treatment when my car needs service. He provides excellent customer service and is thorough in his work and professionalism. service. He provides excellent customer service and is thorough in his work and professionalism. More

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Another bad review. Tim (service) gave me run around Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I t Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I took it. I could of had it fixed somewhere else by now. Had many bad experiences with customer service. More

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Service rep was very friendly and helpful. They really know their stuff. Truck was making a noise. Took it to 2 other dealerships and they couldn’t figure it rep was very friendly and helpful. They really know their stuff. Truck was making a noise. Took it to 2 other dealerships and they couldn’t figure it out. Took it to Ken Grody and all I had to do was explain the sound and Tim knew exactly what the problem was. More

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Maintenance I always get good, reliable and fast service and dont have to make an appointment to get it. They above and beyond to make sure your vehicle is in the I always get good, reliable and fast service and dont have to make an appointment to get it. They above and beyond to make sure your vehicle is in the proper working condition. More

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