Tim Prevett | Page 3

Routine oil change, and replaced oil filter and air filter. All service completed fine. Thanks. filter. All service completed fine. Thanks. More

by STEVEN.SHO Verified Customer Verified Customer

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Service was great. Had a quick repair and was in and out in 45 minutes. Had a quick repair and was in and out in 45 minutes. More

by raeshannon67 Verified Customer Verified Customer

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Outstanding teamwork. Outstanding technicians and advisors. In particular, my ongoing thanks to Tim Prevett, my service advisor. Jennifer has also been very helpful when s Outstanding technicians and advisors. In particular, my ongoing thanks to Tim Prevett, my service advisor. Jennifer has also been very helpful when she has assisted me. More

by Feisty Mt Doc Verified Customer Verified Customer

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Tim Prevett always meets and exceeds the gold standard of service of Granite Subaru!! JH Mamber service of Granite Subaru!! JH Mamber More

by jhmamber Verified Customer Verified Customer

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As always professional service. Excellent customer service with exceptional communication about needed repairs. Very happy with the entire experience Excellent customer service with exceptional communication about needed repairs. Very happy with the entire experience More

by MNJ01803 Verified Customer Verified Customer

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Promised when I bought the Ram Truck that your service department would be able to perform any and all maintenance. Was told flat out that the service department was incapable and would not service my Ra department would be able to perform any and all maintenance. Was told flat out that the service department was incapable and would not service my Ram. Never will do any business in the future with Granite Subaru and will tell everyone I know of their deceptive practices. More

by jamesl603 Verified Customer Verified Customer

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Ease of the process and everything being done within a timely manner from checking to finish was appreciated. timely manner from checking to finish was appreciated. More

by jsproven Verified Customer Verified Customer

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Exceptional support Clear communications Always friendly Excellent explanation of needed services Team is always there to help friendly Excellent explanation of needed services Team is always there to help More

by TJVITULLO616 Verified Customer Verified Customer

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Tim did an excellent job in communicating with me. He also asked Shea to provide a quote on a trade-in for our 2023 Outback Limited - in case we want to purchase a Forester Hybrid Limited. Your value He also asked Shea to provide a quote on a trade-in for our 2023 Outback Limited - in case we want to purchase a Forester Hybrid Limited. Your value service was also excellent! More

by maria47 Verified Customer Verified Customer

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The worst dealership! !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it did not cover the subframe, which I paid $3800 to fix. They "service manager Joe Briggs told me that it is normal for a car in new england - however I purchased this in March of this same year - no weather. He di not have the guts to call me cback - but sent an email The service gue that I dealt with, Tim, was great - so this is in no way a knock against him. It is a review of the DEALERSHIP. I expected more for this dealership. Timeline: Purchased march 25, Heard a noise in June 25, went in they charge $924 for an exhaust issue, that they told my daughter is something she did - After 3 months I don't think so. I did get my money back for that. October 2025 went in for an oil change and now that car is a rust bucket that is falling apart along with a long line of issues. I called and the girl told me I did not have a warranty on the vehicle, which I knew I did and when I spoke to Tim, he found the warranty. But the subframe wasn't covered and he spoke to his boss, Joe Briggs and there is nothing they can do. I did have to have it fixed, I received a loaner for the time, that was good. But when I went to pick up the car, the technician noticed the steering was tight. (we did speak about this in June and was told - "Oh that's just the way the car is" ) The technician noticed the steering pump was no good. I think God for him and Tim because those two seem like they cared. But again - how was this car sold??? Do NOT BUY A CAR FROM THIS DEALERSHIP. Subaru should be ashamed of itself to allow these practices to happen. 6-7 month time frame, even on a used car, would not have had these issues if the car was looked at before being sold. To same I am disappointed is an understatement. I purchased a lemon and this dealer doesn't stand behind their used cars! Sad! More

by pizanche Verified Customer Verified Customer

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