Tim Robertson | Page 2

Excellent service and as always the best price It's amazing how from the momment I walked into koons ford of baltimore over a year ago until today, how excellent everyone has been. Tim robertson ha It's amazing how from the momment I walked into koons ford of baltimore over a year ago until today, how excellent everyone has been. Tim robertson has been my go-to man. He always keeps in touch with me and has gone the extra mile to keep me as a customner for life. I have purchased 2 new vehicles from him so far and looking into a 3rd for my wife and 2 newborn girls. Tim was training a new guy and everything he told him was exactly what people should look for in a top notch dealership. Steve has also been excllent help as the numbers man. He has gone out of his way to make it work and ensure I am 100% understanding of everything. Thanks guys! More

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Earns Customer Loyalty I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned abo I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned about the money and those, like Tom and Tim at Koons Ford of Baltimore, who care about the customer and are genuine car guys. Parts and Service have always treated me well. This was by no means my first purchase and will by no means be the last. More

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"Do your homework and come prepared!" Two weeks ago I was driving an automobile that performed well, looked great and in four weeks would be mine! Unfortunately a hit and run driver in the Two weeks ago I was driving an automobile that performed well, looked great and in four weeks would be mine! Unfortunately a hit and run driver in the city totaled my vehicle! More importantly the car protected ME in the accident and I am able to begin the process of replacing that gem! Our son had purchased several vehicles from Mr.Tim Robertson and he suggested I go and speak with him. Our family has had a relationship with Ford for over 40 years. (Employment and Vehicle Owners) I went prepared, educated, and determined to meet Mr. Tim. I had done my homework. Mr. Tim has earned the #1 salesperson title again with me! He met my husband and I in the parking lot and I was off and driving. It is not important what I bought or how much I paid, what truly should matter to you reading this is that this dealership is about customer service and customer care. Yes, I bought what I wanted for what I wanted and they delivered! Mr. Abdul I know you have a nurse in the family, but if you ever need care, this nurse says thank you for the great service. Mr. Tim, since my gem had to be replaced, I can't thank you enough for your time and for a positive shopping experience! More

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Great all the way around I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and got me I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and got me in to a great car that I can afford. Today, I took my car in for the first oil change and that was great, too! I have had only positive interactions with the people at Koons Ford in Baltimore. Thanks for all you do! More

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Two cars because the sales team knows what they are doing We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of Baltimore - we bought two vehicles and they had exactly what we wanted in stock - The sales people take their time and don't leave you hanging. I will recommended to all friends and family. More

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Excellent Experience I came in for a used vehicle I saw online. Upon walking in, I was greeted and sent to discuss the vehicle with Tim Robertson. Although it was freezi I came in for a used vehicle I saw online. Upon walking in, I was greeted and sent to discuss the vehicle with Tim Robertson. Although it was freezing and windy, he took the time to take a look at the car for me. We worked together to get a great price. Harry in finance was easy to work with. The car came out cleaned and it was overall a very easy transaction. I was also very impressed with the cleanliness of the facility and the coffee from the machine was fantastic! More

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Manager is an xxxxxxx I met up with Tim and he is an awsome guy but as soon as his manager came to talk to us he act like he was top, as like he was profiling us because i I met up with Tim and he is an awsome guy but as soon as his manager came to talk to us he act like he was top, as like he was profiling us because i had come from work trying to buy a car. His attitude towards us was a complete xxxxxxx we just ended up walking up. Dont recomend this dealer to anyone. More

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The fiesta I baught was perfect I picked up a fiesta from koons Ford in Baltimore and I hhave to say it was painless. We came in and were immediately greeted by Tim who helped us mak I picked up a fiesta from koons Ford in Baltimore and I hhave to say it was painless. We came in and were immediately greeted by Tim who helped us make up out mind on the vehicle, he explained all of the features in detail and was super professional and knowledgeable. Harry our finance manager walked us through the benefit of maintenance plans and warranties and really shows the value in them. We will definitely come back again!!!! More

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I trust these guys! Both Tim Robertson and Steve the manager were amazing. Super trustworthy. Talked me throw every step. Showed me car guru and other sites showing that Both Tim Robertson and Steve the manager were amazing. Super trustworthy. Talked me throw every step. Showed me car guru and other sites showing that I got a great deal. The wow price was real, not just adding rebates and incentives that I didn't qualify for. I really felt like theyou cared and that they wanted me to leave happy. Loved this experience. Took all the horror stories and stress of buying a car away. More

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Review Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks! Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks! More

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