Tim Smith
Tim Smith at Certified Benz & Beemer

Tim Smith | Page 34

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
494 Reviews
5.0

494 Reviews

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494 Reviews of Tim Smith

July 09, 2021

Dealership Rating
Employee Rating

Tim made the sales transaction effortless, delivered our X7 and took our trade. He spent about 3 hours helping us customize the technology. Excellent experience! More

by Connie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Ford, Paul Marschall, Dennis Murray

Jul 11, 2021

Certified Benz & Beemer responded

Dear Connie: We love hearing about your excellent car buying experience working with Tim and the CBB team. We are delighted that he made things so easy for you. Thanks so much for choosing CBB and we look forward to providing you with another 5 Star experience on your next visit.

June 27, 2021

Dealership Rating
Employee Rating

Very professional and no hassle. Very fair pricing and was more than fair in negotiation for my trade in. Will definitely be doing more business with them in the future! Tim and Dennis do an awesome job a More

by pec.crawford91
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Murray

Jun 28, 2021

Certified Benz & Beemer responded

Dear pec.crawford91: We really appreciate you taking the time to let our customers know about our very fair pricing and zero pressure environment. It's also great to hear that Tim and Dennis were so helpful in getting you the best deal possible. Thanks so much for choosing CBB and we hope to have the pleasure of working with you again.

June 15, 2021

Dealership Rating
Employee Rating

Had vehicle ready for test drive when we arrived. Vehicle as represented. Sevicce and ownership records available. Have used this dealership before and just as good as 2 years ago. More

by Richard10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2021

Certified Benz & Beemer responded

Dear Richard10: We love to hear from our repeat customers! Thanks so much for sharing your feedback with us and that you liked your experience as you did previously. We appreciate your continued patronage and look forward to being there for you in the future.

June 09, 2021

Dealership Rating
Employee Rating

Tim was very helpful and made buying the car seamless and I can say it was actually painless. I almost went with Carvana because I didn't want to deal with Sales people. I can honestly say things sure have c More

by holaguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Marschall

Jun 10, 2021

Certified Benz & Beemer responded

Dear holaguez: You are very welcome and thank you for sharing how helpful that Tim was with your purchase. We are delighted that you appreciated the how easy it was to purchase vehicle. We are grateful for your business and look forward to working with you again in the future.

June 08, 2021

Dealership Rating
Employee Rating

Tim was great! We did all the ground work online and via text. When I showed up to the dealership all I did was take a test drive, sign some paperwork and I was gone in less than an hour. Thanks Tim! More

by CMB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Certified Benz & Beemer responded

Dear CMB: On behalf of Tim and CBB, you are very welcome and thanks so much for how quick and easy Tim made your purchase. Thanks so much for choosing CBB and we hope to have the pleasure of working with you again.

May 30, 2021

Dealership Rating
Employee Rating

Bought a couple cars through CBB now and every experience has been non pressured and enjoyable. Tim Smith helped us buy a land Rover today that went smoothly. More

by itopsmgr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 31, 2021

Certified Benz & Beemer responded

Dear itopsmgr: Thanks so much for being a repeat customer! We are so glad that you appreciated our zero-pressure friendly environment and that Tim was helpful with your most recent purchase. We look forward to being there to assist you with all of your future automotive needs.

May 29, 2021

Dealership Rating
Employee Rating

Certified Benz & Beemer was efficient and reasonably Certified Benz & Beemer was efficient and reasonably priced. Tim Smith provided excellent customer service and follow up. Tim is an asset to Certif More

by Todd Andrews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 30, 2021

Certified Benz & Beemer responded

Dear Todd: Thanks so much for choosing CBB and for sharing your feedback with us! We are glad that Tim provided you with excellent customer service. We look forward to the opportunity to assist you again in the future.

May 28, 2021

Dealership Rating
Employee Rating

I must say I have purchased quite a few cars in my time. At Least 15. And Mr. Tim Smith Product Specialist. IS JUST THAT A SPECIALIST at what he does. It was a pleasure to do Business with him. And I look f More

by dfookes69
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Marschall

May 30, 2021

Certified Benz & Beemer responded

Dear dfookes69: What a beautiful review! We cannot thank you enough for sharing your compliments on the outstanding customer service that Tim provided for you and will be sure to share those with him. We are grateful for your very kind words and support. Please do not hesitate to let us know when we can ever provide you another 5 Star experience in the future.

May 19, 2021

Dealership Rating
Employee Rating

The dealership was Beautiful. Tim Smith was the sales The dealership was Beautiful. Tim Smith was the sales person. Tim was so Professional, just a really great person and a very nice professional man, More

by kathy Kline
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nissa Juarez, Paul Marschall

May 19, 2021

Certified Benz & Beemer responded

Dear Kathy: What a wonderful review! We really appreciate your kind compliments on Tim's outstanding customer service! We will be sure to share those with him. Thanks so much for our kind words and support. We hope to have the pleasure of helping you again in the future.

May 15, 2021

Dealership Rating
Employee Rating

This dealer does not know how to interact with internet/out-of-state customers. They disappear for a day at a time, not following up with customers on questions. I initially communicated with Ti More

by Ron K.
Customer Service
Recommend Dealer
No

Other Employees Tagged: Gabriel Aguilar

May 28, 2021

Certified Benz & Beemer responded

Dear Ron: When we received your review, I immediately reached out to you to apologize for our lack of a timely response and explained that is not how we conduct business. I personally offered to see if I could find you an alternative vehicle. As it turns out, there was another vehicle that you were interested in and we offered you a limited discount as a means to accommodate you, however, you wanted us to discount the vehicle another 20% which we were not willing to do. We are sorry you felt disrespected and decided to resort to social media to express your frustration. We have shared your experience with our staff as a means to improve our services. I remain personally available to assist you with your search if you so desire. If not, I want to wish you the best of luck on your auto search. Sincerely, Jack Schneider, Owner

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