Tim Spivey | Page 2

Sales and service department I have bought my last 4 vehicles at McKenney Chevrolet. My husband has bought his last 3 there. I have always had my cars serviced there. I have alway I have bought my last 4 vehicles at McKenney Chevrolet. My husband has bought his last 3 there. I have always had my cars serviced there. I have always been pleased with the service that I have received. I will continue to buy my cars from Mckenney. More

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Worst Service Department Let me start by stating I have bought every car I have ever owned from a McKinney Dealership but after dealing with the Chevrolet Service Department o Let me start by stating I have bought every car I have ever owned from a McKinney Dealership but after dealing with the Chevrolet Service Department over our 2013 Chevy Captiva I will take my business else where. We have had that vehicle in the shop for the same traction control light four times now the light just flickers every now and then and on top of that the catalytic converter is clogged and leaking carbon monoxide but they can't do anything about it until the car doesn't run or a light comes on. Tim has proceeded to tell my wife to just drive it until it breaks which is a Wonderful thing to say to someone who drives in rush hour traffic everyday. Way to look out for your customers. More

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New Car Purchase with McKenney As always, I was given a fair price on my new 2016 XTS Platinum Cadillac & great service with attention to meet my needs & desires. I appreciate the p As always, I was given a fair price on my new 2016 XTS Platinum Cadillac & great service with attention to meet my needs & desires. I appreciate the positive 'can do'attitude displayed by the entire staff at McKenney Chevrolet-Cadillac from sales to service & will keep coming back when the need arises. Tim Spivey in service department has taken care of both my wife & I for years & makes this dealership a delight to do business with! More

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Consistantly great quality work. Service work is top notch. Sales are friendly but not pushy. Very helpful in finding the options you want on a car. Prices are fair and competitive. Service work is top notch. Sales are friendly but not pushy. Very helpful in finding the options you want on a car. Prices are fair and competitive. More

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I purchased a vehicle in Aug 2013. I was told it was rated VERY high, I think an 82. They came down on the price because I have "friends" that work there - and of course doing me a favor. I was told t rated VERY high, I think an 82. They came down on the price because I have "friends" that work there - and of course doing me a favor. I was told that I was getting a DEAL for a car in this good of shape and I'd be sorry if I didn't purchase. I paid a little more than I wanted but they assured me it was in wonderful condition. Since purchasing I have been in their service department four times and need to go back but I don't have the stomach. Trip 1: August - Tires were squeaking and making terrible noise, skipping, thumping. I sat in service dept for over an hour, they said fixed. But not fixed, so I took to another shop, they told me they couldn't fix but something was definitely wrong. Trip 2: September - Contacted the salesman and explained problem. He helped tremendously. I went back to dealership and told them they were not fixed. They replaced brakes for free. Said they didn't hear the noise the first time. Trip 3: September - The fan quit working and radiator overheated, had to have vehicle towed to dealership. They replaced fan and radiator for free. I actually dealt with the salesman again this time and he helped tremendously! Trip 4: November - Once the time changed in the fall, I realized the lights were not working well. Took to retail store to replace headlights, they said they are working, just very dim, may be wiring. Took to dealership, $271 to fix lights. I had to pay $47.50 for them to check but told them I couldn't believe it would cost that much to fix and I would get a 2nd opinion. The very next morning when I went to get in my car, I noticed it was rolled halfway down. Couldn't figure that out, but when I got in to roll it up, I realized that it must have somehow gotten off track and so now we had to PULL it back up and put something in the window to hold it in place. I would call the salesman, but the service department knows how many times I've been in there since I purchased the car less than four months ago. I consider all of these problems pre-existing conditions and they should be fixed free of charge if for no other reason than the constant inconvenience this has caused me. And if that isn't bad enough... I get my tax bill. You know what the car is valued at? $4000. You know what I paid? $7300!!! They made more than enough money to put this car back together! More

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I have dealt with McKenny Chevrolet for the past 5 years. I would have to say that your service department is the best I have ever dealt with. Ryan Ghantt, Jon Speas, and Tim Spivey have gone out of their wa I would have to say that your service department is the best I have ever dealt with. Ryan Ghantt, Jon Speas, and Tim Spivey have gone out of their way to accomodate any needs I have ever had. They are very professional and have made me feel like family. They have always been courteous and willing to help. I recently bought a new GMC Terrain and would also like to commend the sales staff. The sales rep. along with Dick and Matt Surbeck and Robert Jacobs were also were very helpful in making us feel at ease with the process. More

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Very welcoming dealership. They listen and really try to work with you on a purchase. I highly recommend them. They provided an easy purchase experience. work with you on a purchase. I highly recommend them. They provided an easy purchase experience. More

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Sales and Service personnel were courteous and helpful in every visit I made. I am completely satisfied in every respect. Even with the construction going on everyone was at their best. I was shown severa every visit I made. I am completely satisfied in every respect. Even with the construction going on everyone was at their best. I was shown several vehicles and was expertly advised about any and all issues. More

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