Timothy Harris | Page 17

Initially, I was disheartened when my check engine light illuminated, as the timing was particularly inconvenient. However, I was met with a familiar and friendly face, which somewhat alleviated the apprehe illuminated, as the timing was particularly inconvenient. However, I was met with a familiar and friendly face, which somewhat alleviated the apprehension associated with the repair costs. More

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Always quick and courteous. I’ve been to this dealership at least three times and each visit is infused with utmost professionalism and quick turn around time. Thanks guys and k I’ve been to this dealership at least three times and each visit is infused with utmost professionalism and quick turn around time. Thanks guys and keep up the great work. More

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Started off as a good experience, but over time became questionable. I’ll only be coming here for oil changes from now on. They do check everything and their prices are fair, but the recommendations have questionable. I’ll only be coming here for oil changes from now on. They do check everything and their prices are fair, but the recommendations have been inconsistent. One visit they said my transmission was leaking, but it was never mentioned again on later visits. This time they said my suspension needed work, even though I had a wheel alignment done just a few months ago and nothing was noted then. On another occasion, when my headlight went out, they told me the entire headlight assembly needed replacement. My personal mechanic, however, simply replaced the bulb and it worked fine. The dealership claimed the power connection was broken, which clearly wasn’t the case. More

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Waited to long for vehicle to be finished, but service manager was accommodating and was very professional in trying to resolve the issue and compensate the mishap. manager was accommodating and was very professional in trying to resolve the issue and compensate the mishap. More

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Very professional all the staff are excellent. They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a rid They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a ride home also. I am a female and never felt taken advantage of by any of the staff members. Love this place !!!! It’s not overwhelming like some of the bigger dealerships. Thanks guys. Maureen Popp More

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I was completely satisfied with my service at Napleton Ford yesterday. They were friendly and explained everything that was done to my car. I was in and out in a very timely manner. Ford yesterday. They were friendly and explained everything that was done to my car. I was in and out in a very timely manner. More

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I called with a problem in the morning and brought my F150 truck in the afternoon. They resolved my issue in less than 2 hours! I totally the appreciate the efficiency and how courteous the team at Nap F150 truck in the afternoon. They resolved my issue in less than 2 hours! I totally the appreciate the efficiency and how courteous the team at Napleton Ford of Oak Lawn. More

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Service writers were very friendly with great communication . Prompt service and easy drop off and pick up. communication . Prompt service and easy drop off and pick up. More

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Very helpful employees thank you so much for helping us out will recommend and definitely coming back out will recommend and definitely coming back More

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They were able to save me a trip back to the dealer. All services needed were performed in one visit. In about 3 hours. Great and fast service. All services needed were performed in one visit. In about 3 hours. Great and fast service. More

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