Timothy Wolford | Page 14

I have NOT had a good experience with service at this dealership. My 1st issue was I purchased $2500 worth of Mopar OEM upgrades for my Jeep Wrangler. I scheduled an online appointment for a Saturday. dealership. My 1st issue was I purchased $2500 worth of Mopar OEM upgrades for my Jeep Wrangler. I scheduled an online appointment for a Saturday. I arrived at the dealership only to find out they don't do what I scheduled on a Saturday. Apparently they do not review the requested work before they put in on the schedule. I took it back during the week only to then learn they were not able to access the work that needed to be done. Yes they changed me for their time. Most recently I contacted this dealership concerning a Jeep Technical Service Bulletin issue with corrosion. I did not receive a return phone call or a response to my email to service. When I was finally able to get ahold of the service manager, He completely blew me off and said "We are NOT dealing with this at this time" How does a 5 star Jeep dealership get away with walking away from a warranty issue? My last 8 vehicles have been Chrysler products. My last 8 vehicles have been Chrysler products. This will most likely be my last and I will absolutely not buy from Chrysler of Mansfield. More

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They were very helpful. they were very thorough and took care of your needs.they were very polite. they were very thorough and took care of your needs.they were very polite. More

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Upon arrival I was met by Linda Briggs. She was very kind and helpful. I will most definitely be back any, and all my car needs. It's so very hard to find pleasant people working in custome She was very kind and helpful. I will most definitely be back any, and all my car needs. It's so very hard to find pleasant people working in customer service. THANK YOU!! More

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Tim Wolford has been very helpful in the recall concern and setting up follow up appointments. and setting up follow up appointments. More

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Great service done in a timely fashion always. From the day one I was a little reserved about dealerships and there services but they have treated me with the utmost respect while taking great pri From the day one I was a little reserved about dealerships and there services but they have treated me with the utmost respect while taking great pride in servicing my vehicle More

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Very professional and fast. They definitely don't wast time. Timothy was helpful, the vehicle always comes back too you clean. And right now I need 25 words too submit this so here we are. time. Timothy was helpful, the vehicle always comes back too you clean. And right now I need 25 words too submit this so here we are. More

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Timothy was friendly and courteous. They did a fantastic job and in a timely manner. I highly recommend have your car serviced with them. I know I will. job and in a timely manner. I highly recommend have your car serviced with them. I know I will. More

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Tim Wolford provides fantastic Customer Service. Tim is always polite and easy to work with. Tim and your service dept do a great job. The best Dodge service dept I have ever dealt with. always polite and easy to work with. Tim and your service dept do a great job. The best Dodge service dept I have ever dealt with. More

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Had issues with my Gladiator pulled in the service dept with no appointment and Tim got me right in. Not only that he gave me a Rental car right then. He and his Team got my Jeep fixed the very next day. T with no appointment and Tim got me right in. Not only that he gave me a Rental car right then. He and his Team got my Jeep fixed the very next day. Thats customer service and thats why you buy local. Thanks Tim Wolford. More

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Pleasant to bring my vehicle in for service. Personnel are always friendly and knowledgeable. Prices are fair and reasonable for the service provided. Thanks for everything. are always friendly and knowledgeable. Prices are fair and reasonable for the service provided. Thanks for everything. More

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