Starks Ford of Queens

My electric truck has been in this shop since July 3rd. I am extremely dissatisfied with the service I have received so far if you could even call it service. There’s been zero communication unless initiat I am extremely dissatisfied with the service I have received so far if you could even call it service. There’s been zero communication unless initiated by me asking for updates. The most recent correspondence from them was that they had not fixed my truck, that the HYBRID battery was bad (I do not have a hybrid vehicle, 100% electric) and that I would receive an update today. At this point there is gross negligence happening at this dealership, by both the mechanics and the office staff. I would NEVER recommend anyone coming here for any type of repair. If this wasn’t a company fleet truck I would have bailed WEEKS ago. More

I purchased a ford explorer st on April 30th 2025 and what a smooth awesome transaction . My salesperson EMILY PEREZ was absolutely amazing making me feel very comfortable throughout the whole process. H what a smooth awesome transaction . My salesperson EMILY PEREZ was absolutely amazing making me feel very comfortable throughout the whole process. Her patience and understanding with me made me realize I was making the right decision, she was just awesome. I have had bad experiences in other dealerships in the past and this by far was the best experience I’ve ever had. I also want to thank sales manager SETH BRETTLER he was an absolute gentleman explaining every detail of my purchase. Very friendly and passionate about his customers creating an outstanding atmosphere . I highly recommend STARKS FORD OF QUEENS trust me you won’t regret it!!! More

Very happy with the service I received. It was smooth to return and pick up our lease It was smooth to return and pick up our lease More

This is my 2nd vehicle I leased from these guys and each time is a Great experience they put the effort into getting you into the right vehicle for you and the best possible deal Reggie has always been prof time is a Great experience they put the effort into getting you into the right vehicle for you and the best possible deal Reggie has always been professional and courteous and look forward to my next vehicle..... I highly recommend STARKS FORD of Queens More

Had some issues with my oil & Tire rotation Plan. I informed the Lead Assistant to let them know I had the Plan but it wasn’t honor due to not showing up in system. I called the Company that handle m I informed the Lead Assistant to let them know I had the Plan but it wasn’t honor due to not showing up in system. I called the Company that handle my Coverage and informed them the issue I had with Plan. I tried to get your Lead to talk to my Company, so they get the problem solved, but it seems he was too busy. So now I had to pay out of pocket. All it took was to him to communicate with the agent on the phone a problem solved More

Excellent service, real professional experience would recommend it to all my friends and families members recommend it to all my friends and families members More

Really terrible experience. Came in to inquire about purchasing a new Mustang and was immediately jumped on by a salesman who stood up from a deal he was working on with other c Came in to inquire about purchasing a new Mustang and was immediately jumped on by a salesman who stood up from a deal he was working on with other customers to greet me. He was promptly pulled away from me by who I assume was a sales manager who told him, verbatim, "they aren't important they just walked in, finish your deal first thats not how we do things here". In addition, the manager (or whoever he was) did not have another salesperson come over to help me. Both were extremely wrong in their actions, absolutely no professionalism whatsoever. I walked out. I tried to give this dealership a second chance after the rebranding to Starks from Koppel, and after they completely botched a safety recall on my Taurus SHO (bolts were left loose on the rear suspension). Turns out I was a fool for giving them another chance, the extremely dirty cars on display outside the dealership tell the story before you even walk in the door. Never again. More

Jose and Seth have been super great to deal with. Two gentlemen! I recommend coming here. Two gentlemen! I recommend coming here. More

They were very helpful and flexible, giving me multiple options to adjust to my needs options to adjust to my needs More