Tischler Nelson | Page 10

over the top customer service Second vehicle purchased from Bozard - won't go anywhere else. They are helpful, never pushy, and will go out of their way to get you what you want. Second vehicle purchased from Bozard - won't go anywhere else. They are helpful, never pushy, and will go out of their way to get you what you want. Great place!! More

by mkaypayne Verified Customer Verified Customer

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Superb shopping experience Start to finish... shopping at Bozard with the help of Tishler, Erik, and Greg made buying a new vehicle a breeze, couldn't have asked for a better ex Start to finish... shopping at Bozard with the help of Tishler, Erik, and Greg made buying a new vehicle a breeze, couldn't have asked for a better experience More

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Great experience, absolutely love this dealership We recently bought a new 2016 F150 from Tischler Nelson & were extremely happy with the service. No other dealer cares this much about customer satisf We recently bought a new 2016 F150 from Tischler Nelson & were extremely happy with the service. No other dealer cares this much about customer satisfaction and keeping your business. Not only did Tischler Nelson go above and beyond but the new car director and finance office did as well. I will never go anywhere else! More

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New fiesta. I had wonderful service. Tischler was very helpful showing me the car and showing me all the technology in the car. Joesph and Tishcler were both very I had wonderful service. Tischler was very helpful showing me the car and showing me all the technology in the car. Joesph and Tishcler were both very friendly and helpful. Good guys. More

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Thankful for a good honest dealership Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with yo Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with your service. More

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Excellent Customer Service The experience I had at Bozard was excellent! I left with an amazing car and an even better price then I could have imagined. Tischler is an excellent The experience I had at Bozard was excellent! I left with an amazing car and an even better price then I could have imagined. Tischler is an excellent car salesman and I would highly recommend him. Tischler was very determined to help me find the car of my dreams and he did just that! If you are look for great service and a great car defiantly go to Bozard. More

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A Great Alternative to Big City Dealerships I really enjoyed the car buying experience with Tischler Nelson at Bozard Ford in St Augustine. The south Florida Ford dealers were painful in compar I really enjoyed the car buying experience with Tischler Nelson at Bozard Ford in St Augustine. The south Florida Ford dealers were painful in comparison. More

by craig.waltzer Verified Customer Verified Customer

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Great customer service Great experience. Everyone who helped us in buying our car was very professional. I would recommend them to everyone. I live about 5 hours from th Great experience. Everyone who helped us in buying our car was very professional. I would recommend them to everyone. I live about 5 hours from this dealer and was visiting. My local dealer did not show as much customer service. I am glad I looked while I was visiting in Jacksonville. They were very pleasant to work with and I was treated like one of the family. More

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Poor experience, finance manager tried to worked things out. Update to review. The dealership went above and beyond to compensate for a bad car buying experience. I feel confident we won't have arepeat experienc Update to review. The dealership went above and beyond to compensate for a bad car buying experience. I feel confident we won't have arepeat experience. We know know who to work with and who to avoid. Greeted quickly. We picked out the car we wanted within 30 minutes, another 4 hours later and we were finally able to leave with the car after the place had closed. Received an extreme amount of pressure from finance guy to buy add-ons even after repeatedly telling him we weren't interested. He was unpleasant and we received full on pressure. We got more of a pressure sales pitch from the finance guy than the car salesman. Later, the Finance Manager was very apologetic and tried to worked things out. However you can't undo a bad experience. Taking 4 hours for financing is just poor customer service. So as it turns out upon reviewing all the paperwork (that we weren't given time to review before we signed and told it was unnecessary and even gave me a hard time for wanting to) ...... the add-ons are the issue. He insinuated that he had lowered the cost of the warranty and service package. He only extended the loan from 60 months to 77 months. Even though I told him many times I wanted to know what the prices where, he refused to give them to me. He kept sidetracking us. He knew I was in pain (just had back surgery a couple of weeks prior and tired). We were told by the salesman that they were waiving the $699 dealer fee as an incentive but we were charged for that anyway. It's now labeled as "Other Aftermarket". We still haven't received an explanation what that charge was for. Clearly we were taken! The car salesman was very nice but inexperienced. We were told he should have gone over the car but it was so late he only showed us a couple of things. He also didn't tell us that we could get the car washed for free. We were never told the Quick service was were we where to go for routine service. What else didn't he tell us?!?!? Do we have to find out everything on our own? The excuse that he is new is a very poor excuse! He should have been trained better than that. He had several hours to make sure we were told everything. He kept going back and forth to the sales manager enough times during our conversations. Clearly the sales manager didn't do his job. So far service has been ok. Another issue....we got window tinting installed and one window has a bubble. More time wasted to get that fixed next week. So far we haven't experienced the positive side of the dealership. We will not buy from them again. If you do, make sure you get the figures the salesman quotes you in writing and make sure you don't work with Rick Garcia in finance. We were shafted, no doubt about that!!!!! And yes I did request to speak to the general manager and was assured that he would call me after his lunch break. He never called. Only the finance manager did. Seems the general manager should know what we went through. If this is the way they do business we will certainly never do business with them again. Once they fix the window tint, we will be taking our car to another dealership for service as well. Each person we spoke to spoke very negatively about the other Ford dealerships in the area. From what we experience, the other dealerships can only be better. It will be interesting to see if the dealership allows this post on their site. I bet they don't. I've only seen good reviews. Something strange there! More

by FOSUNA Verified Customer Verified Customer

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